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Client Service Support Senior Specialist

Kraków, małopolskie

HRO Recruitment

Opis stanowiska pracy

HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under number 6696.

We are working as a recruitment provider searching on our Client's behalf for a person in the following role:

 

Client Service Support Senior Specialist

Kraków

 

Reporting to the Manager of Client Service Support Team, Officer performing and reviewiewing Client Service related tasks on a highest level and in accordance with agreed quality standards. Leades and participates in projects, creates efficiencises, constant looks on how to improve the process. Supervises teams to ensure that all deliverables are produced and dispatched on time in accordance with client service level agreements and agreed quality standards.

 

Key Accountabilities:

Participate in creating a new team:

Become DataGX Accounting Book of Records (ABOR) expert and participate in the future AGI BO ABOR Data delivery team (interaction with DataGX for EMEA MCH funds)

Manage Team and Process (organize by sites or system), create the future data delivery model for BO EMEA working with GX

Opportunity to learn and share expertise on MCH, GP3 and Simcorp applications

Help to establish BO operating model and cooperation between DataGX and BO HUB

 

Become an expert and tester of ABOR service on MCH domicile:

Take part in production and maintenance of the project test strategy

Coordinate of test execution with stakeholders (BO, DataGX and IDS/AGI) where applicable

Execute test cases: with Accounting Platform data generation according to Target Operating Model (outbound to Gemstone program and source project)

Document defects and communicate to test manager / business analyst

Provide test completion and completeness tracking

Prepare prototype tools to data validation and brakeage troubleshooting that can be later included (or build upon) in upcoming operating model for BO HUB and DataGX relation

Partake active role in Summary Calls and Review Meetings/Conferences

Cooperate with Dev team to enhance defect clearance

Represent home domicile – be proactive and lead/own ideas or cases that might have been missed on HL test schedule

Interpret and reconcile possible exceptions to DataGX solution (unique logic in AGI fund process, MCH architecture or MCH->FDR connection)

Create Low-Level test case plans and coordinate execution across different involved departments and report unified results

 

Take part in setup of Operational Controls Frameworks Checks:

Work to have a full control (leveraging GX technology OCFs and preventive checks) on our data flow to GX ensuring good KPIs

Help to design, test and implement OCFs checks both intraday and EOD (improving risk excellence and removing a number of offline macros off FG and ensuring quality and coherence of data in Repository systems FDR/ESP DW)

In the future provide training and documentation to support 2018 realizations in other BO sites

Testing and optimal solutions for AGI onboarding and during brain storming session on potential efficiencies, agreed to show what is hoped to build for AGI via DataGX and how this potential solution could fit other AGI deliveries in GS

 

Requirements:

Experience in a Fund Accounting environment (crucial)

Knowledge on MCH fund accounting/ GP3 fund accounting

Ability to self-organize work

Proactive attitude

Teamwork

Open-minded can-do approach

Good MS Excel skills (coping with large amounts of structured data by formulas)

VBA/Automation skills are a plus

Xceptor skills are a plus

Very Strong analytical skills

Strong verbal and written communication skills.

Ability to perform effectively within strict client deadlines

Very Good English skills

 

We offer:

Private health care, employees’ benefits

Free language lessons in English, German, Italian or French

Life insurance

Workers’ committee

Technical trainings courses and worhshops

Culture of volunteering

Sport, cultural and social events

 

 

Please add the following clause to the end of your submitted CV: “I hereby consent for HRO Recruitment, a brand of HRO Personnel Sp. z o.o. with their head office in Warsaw at Puławska 182, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”

Prezentacja firmy

HRO Recruitment to brand firmy HRO Personnel, dynamicznie rozwijającego się dostawcy... usług w obszarze rekrutacji i zarządzania zasobami ludzkimi (numer wpisu do rejestru 6696). Świadczymy usługi w zakresie realizacji projektów z obszaru zarządzania zasobami ludzkimi – w tym usługi rekrutacyjne na wszystkie szczeble zarządzania, pracy tymczasowej, outsourcingu kadrowo-płacowego oraz outsourcingu personelu.   Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
05/03/2018
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas określony
Liczba wakatów:
1
Min. doświadczenie:
Od 3 do 5 lat
Min. wykształcenie:
Wyższe inżynierskie
Branża / kategoria:
Praca IT - Project Management
do góry