Clearance Operations Supervisor with German
Kraków Clearance Operations Supervisor with German
Kraków
NR REF.: 1130647
Clearance Operations Supervisor with German
The FedEx family of companies represents a $30 billion corporation that offers the broadest array of transportation, e-commerce and supply chain solutions in the world. The largest of the companies is FedEx Express, which provides the most reliable express delivery service, delivering in one or two business days to over 220 countries around the globe. FedEx Express serves customers in five large geographical regions, our region being Europe, Middle East and Africa (EMEA).
Job Purpose:
Supports Management in achieving revenue, service and compliance goals by performing a range of professional level duties, includes supporting defined ‘people’ processes (coaching, briefings etc), analysing and reporting operational clearance issues/results/requirements, participating in continuous improvement initiatives and supporting change processes.
Assists the Manager in ensuring optimum use of available manpower and resources in implementing best practices and deputises for the Manager when required, by attending meetings & delivering briefings.
Key Accountabilities:
Supports the Manager in achieving optimum individual and team performance through effective and consistent application of approved processes, methods and practices. Includes clearly communicating requirements and providing accurate information and feedback to individuals and teams regarding performance expectations, targets and achievements.
Ensures optimum application of standard processes and regulatory requirements by working alongside individuals and the Team to observe compliance with best practices. Uses established methods to audit and document results for defined areas. Provides employee feedback and coaching as needed to achieve required standards/compliance. Keeps the Manager updated on progress made and issues encountered.
Supports the Manager in identifying training needs for the individual/team/ department by analysing operational performance results/statistics and by reviewing employee and team performance against key service indicators. Provides agreed on job training or coaching to individuals and the team in order to achieve optimum work effectiveness and employee motivation.
Participates in assigned continuous improvement and revenue generation initiatives. Includes benchmarking with Customers and relevant areas of the FedEx business, prior to developing and recommending actions. Supports the implementation of change within the workgroup by communicating, instructing, monitoring and measuring defined aspects of the initiative in accordance with defined parameters.
Assists the Manager in reviewing and planning defined elements of the operation (shift patterns, overtime, equipment renewal/repair, allocation of duties etc). Includes collating and analysing information and creating realistic and workable plans. On a daily basis allocates, monitors and controls the flow of work to ensure departmental targets and standards are met.
Develops/maintains and in-depth working knowledge of relevant Customs and trade regulations and FedEx operational procedures whilst keeping current on all relevant EU and National legislation. Ensures all departmental documentation is kept current and communicated to the team.
Requirements:
Successful Candidate should have about 1,5 years of professional experience on Team Leader position in logistics department; however, we can consider candidates with strong customer service background. We can also meet senior specialists with customer clearance experience.
Experience in the express, airline or distribution company with knowledge of the industry will be an advantage. Very good knowledge of English (C1) is a must, as well as knowledge of German (C1/C2). Highly developed interpersonal skills, good problem solving, professionalism and excellent communication are also a key. Very good knowledge in MS Office is also required.
Successful Candidate will be offered a challenging position in rapidly growing organization, with multiple development opportunities. Competitive salary and benefit package is also part of the deal.
Kraków
NR REF.: 1130647
Clearance Operations Supervisor with German
The FedEx family of companies represents a $30 billion corporation that offers the broadest array of transportation, e-commerce and supply chain solutions in the world. The largest of the companies is FedEx Express, which provides the most reliable express delivery service, delivering in one or two business days to over 220 countries around the globe. FedEx Express serves customers in five large geographical regions, our region being Europe, Middle East and Africa (EMEA).
Job Purpose:
Supports Management in achieving revenue, service and compliance goals by performing a range of professional level duties, includes supporting defined ‘people’ processes (coaching, briefings etc), analysing and reporting operational clearance issues/results/requirements, participating in continuous improvement initiatives and supporting change processes.
Assists the Manager in ensuring optimum use of available manpower and resources in implementing best practices and deputises for the Manager when required, by attending meetings & delivering briefings.
Key Accountabilities:
Supports the Manager in achieving optimum individual and team performance through effective and consistent application of approved processes, methods and practices. Includes clearly communicating requirements and providing accurate information and feedback to individuals and teams regarding performance expectations, targets and achievements.
Ensures optimum application of standard processes and regulatory requirements by working alongside individuals and the Team to observe compliance with best practices. Uses established methods to audit and document results for defined areas. Provides employee feedback and coaching as needed to achieve required standards/compliance. Keeps the Manager updated on progress made and issues encountered.
Supports the Manager in identifying training needs for the individual/team/ department by analysing operational performance results/statistics and by reviewing employee and team performance against key service indicators. Provides agreed on job training or coaching to individuals and the team in order to achieve optimum work effectiveness and employee motivation.
Participates in assigned continuous improvement and revenue generation initiatives. Includes benchmarking with Customers and relevant areas of the FedEx business, prior to developing and recommending actions. Supports the implementation of change within the workgroup by communicating, instructing, monitoring and measuring defined aspects of the initiative in accordance with defined parameters.
Assists the Manager in reviewing and planning defined elements of the operation (shift patterns, overtime, equipment renewal/repair, allocation of duties etc). Includes collating and analysing information and creating realistic and workable plans. On a daily basis allocates, monitors and controls the flow of work to ensure departmental targets and standards are met.
Develops/maintains and in-depth working knowledge of relevant Customs and trade regulations and FedEx operational procedures whilst keeping current on all relevant EU and National legislation. Ensures all departmental documentation is kept current and communicated to the team.
Requirements:
Successful Candidate should have about 1,5 years of professional experience on Team Leader position in logistics department; however, we can consider candidates with strong customer service background. We can also meet senior specialists with customer clearance experience.
Experience in the express, airline or distribution company with knowledge of the industry will be an advantage. Very good knowledge of English (C1) is a must, as well as knowledge of German (C1/C2). Highly developed interpersonal skills, good problem solving, professionalism and excellent communication are also a key. Very good knowledge in MS Office is also required.
Successful Candidate will be offered a challenging position in rapidly growing organization, with multiple development opportunities. Competitive salary and benefit package is also part of the deal.
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