Clearance and Brokerage Supervisor with French
Kraków Clearance and Brokerage Supervisor with French
Kraków
NR REF.: 1138138
Clearance & Brokerage Supervisor with French
The FedEx family of companies represents a $30 billion corporation that offers the broadest array of transportation, e-commerce and supply chain solutions in the world. The largest of the companies is FedEx Express, which provides the most reliable express delivery service, delivering in one or two business days to over 220 countries around the globe. FedEx Express serves customers in five large geographical regions, our region being Europe, Middle East and Africa (EMEA).
Job Purpose:
Supports manager by taking supervisory responsibility for day-to-day coordination of team activities.
Ensuring that processes and procedures are completed promptly and consistently and that team
activities are in line with company goals and regulatory requirements.
Key Accountabilities
PEOPLE SUPERVISION
Provides supervisory support to a team of operational or clerical employees or vendors including
allocating tasks and providing direction and support on completion of tasks. Motivates team to achieve
high levels of performance. Responsible for ensuring team understanding of objectives, using approved
methods to assess performance and providing feedback and development guidance. Provides updates
to manager on performance. May support the evaluation of vendor(s) performance against agreed
targets. Supports team in completing workload as required.
PROCESSES AND PROCEDURES
Creates and regularly applies tools to monitor completeness and accuracy of defined department
processes and procedures. May handle escalated, complex or high impact customer issues as they arise.
Initiates and implements corrective action as required. Performs or coordinates audits and reviews of
existing processes or documentation to ensure appropriate standards and rules are applied. Identifies
and investigates anomalies, issues or variance to be addressed and notifies management as required.
Participates in/leads continuous improvement opportunities within department.
PLANNING
Supports manager in planning and scheduling of resources, including rostering, to ensure department
priorities are completed. Communicates targets and goals to the team. Provides updated on progress
towards goals for management and team.
TRAINING:
Supports manager in the identification of training needs within team. Designs and delivers training (e.g.
on-the-job and classroom) and related materials (e.g. job aids) relating to team processes.
MANAGEMENT SUPPORT:
Provides a range of support activities including administration and data management, reporting,
analysis and deputising for manager when required. Ensuring confidentiality is maintained.
REPORTING AND DATA MANAGEMENT:
Ensures completion of accurate and timely reporting within team. May be involved in the development
of information or record management systems or reporting practices.
PROJECT MANAGEMENT
Participates in regional projects within department including research and analysis, highlighting local
implementation issues and recommending solutions.
COMPLIANCE
Ensures on-going compliance with defined Company processes and procedures, relevant legislation
and external regulations, and predefined agreements. Ensures required approvals are sought
throughout processes. May complete department level audit and notifies management of any noncompliance issues as they arise.
ALIGNMENTS
Works closely with team and key stakeholders to ensure accuracy of information and completion of
processes to deadline. Also includes contact with customers, vendors or employees, to investigate or
resolve escalated issues as required. Aligns and gains commitment to actions from the different
stakeholders. Leads implementation of corrective actions resulting from the alignment efforts.
Requirements:
Successful Candidate should have about 1,5 years of professional experience on Team Leader position in logistics department; however, we can consider candidates with strong customer service background. We can also meet senior specialists with customer clearance experience.
Experience in the express, airline or distribution company with knowledge of the industry will be an advantage. Very good knowledge of English and French is a must. Highly developed interpersonal skills, good problem solving, professionalism and excellent communication are also a key. Very good knowledge in MS Office is also required.
Successful Candidate will be offered a challenging position in rapidly growing organization, with multiple development opportunities. Competitive salary and benefit package is also part of the deal.
Working days: Monday – Friday
Working Hours: Shifts to be scheduled
Location: Wadowicka 3A, Cracow
Kraków
NR REF.: 1138138
Clearance & Brokerage Supervisor with French
The FedEx family of companies represents a $30 billion corporation that offers the broadest array of transportation, e-commerce and supply chain solutions in the world. The largest of the companies is FedEx Express, which provides the most reliable express delivery service, delivering in one or two business days to over 220 countries around the globe. FedEx Express serves customers in five large geographical regions, our region being Europe, Middle East and Africa (EMEA).
Job Purpose:
Supports manager by taking supervisory responsibility for day-to-day coordination of team activities.
Ensuring that processes and procedures are completed promptly and consistently and that team
activities are in line with company goals and regulatory requirements.
Key Accountabilities
PEOPLE SUPERVISION
Provides supervisory support to a team of operational or clerical employees or vendors including
allocating tasks and providing direction and support on completion of tasks. Motivates team to achieve
high levels of performance. Responsible for ensuring team understanding of objectives, using approved
methods to assess performance and providing feedback and development guidance. Provides updates
to manager on performance. May support the evaluation of vendor(s) performance against agreed
targets. Supports team in completing workload as required.
PROCESSES AND PROCEDURES
Creates and regularly applies tools to monitor completeness and accuracy of defined department
processes and procedures. May handle escalated, complex or high impact customer issues as they arise.
Initiates and implements corrective action as required. Performs or coordinates audits and reviews of
existing processes or documentation to ensure appropriate standards and rules are applied. Identifies
and investigates anomalies, issues or variance to be addressed and notifies management as required.
Participates in/leads continuous improvement opportunities within department.
PLANNING
Supports manager in planning and scheduling of resources, including rostering, to ensure department
priorities are completed. Communicates targets and goals to the team. Provides updated on progress
towards goals for management and team.
TRAINING:
Supports manager in the identification of training needs within team. Designs and delivers training (e.g.
on-the-job and classroom) and related materials (e.g. job aids) relating to team processes.
MANAGEMENT SUPPORT:
Provides a range of support activities including administration and data management, reporting,
analysis and deputising for manager when required. Ensuring confidentiality is maintained.
REPORTING AND DATA MANAGEMENT:
Ensures completion of accurate and timely reporting within team. May be involved in the development
of information or record management systems or reporting practices.
PROJECT MANAGEMENT
Participates in regional projects within department including research and analysis, highlighting local
implementation issues and recommending solutions.
COMPLIANCE
Ensures on-going compliance with defined Company processes and procedures, relevant legislation
and external regulations, and predefined agreements. Ensures required approvals are sought
throughout processes. May complete department level audit and notifies management of any noncompliance issues as they arise.
ALIGNMENTS
Works closely with team and key stakeholders to ensure accuracy of information and completion of
processes to deadline. Also includes contact with customers, vendors or employees, to investigate or
resolve escalated issues as required. Aligns and gains commitment to actions from the different
stakeholders. Leads implementation of corrective actions resulting from the alignment efforts.
Requirements:
Successful Candidate should have about 1,5 years of professional experience on Team Leader position in logistics department; however, we can consider candidates with strong customer service background. We can also meet senior specialists with customer clearance experience.
Experience in the express, airline or distribution company with knowledge of the industry will be an advantage. Very good knowledge of English and French is a must. Highly developed interpersonal skills, good problem solving, professionalism and excellent communication are also a key. Very good knowledge in MS Office is also required.
Successful Candidate will be offered a challenging position in rapidly growing organization, with multiple development opportunities. Competitive salary and benefit package is also part of the deal.
Working days: Monday – Friday
Working Hours: Shifts to be scheduled
Location: Wadowicka 3A, Cracow
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