Business Analyst

The IT Business Analyst will be a key member of the Service Digitalization team working to transform the GCIO infrastructure into digital service offerings, supporting on cloud and container technology and optimized for Agile and DevOps, in order to support the bank's digital transformation. Key to achieving this end state is the work to refactor the current customized ServiceNow service portfolio and service catalog, and return it to a more out of the box state.

Whilst the IT Business Analyst is not expected to be a infrastructure technical domain expert, he/she is expected to have a relevant background in IT enterprise infrastructure and IT service management combined with strong capability in business analysis / requirements engineering.

The new team member will work in our smart working Warsaw office, as a member of our geographically distributed team, once it is safe to do so. Until that time, they will need to work remotely. The role will report to the Business Analyst Line Manager located in the Warsaw office, and be allocated to projects and programs on demand.

The new team member will work in our state-of-the-art smart working Warsaw office as a member of our geographically distributed team. IT Business Analyst works within IT Business Analysts team located in Warsaw - currently 5 team members - experts in Business Analysis from various domains, and is a member of geographically distributed team. He / she reports to Project & Program Management (London, New York) and locally to the Regional Line Manager located in the Warsaw office.

The successful candidate will be supported by an experienced and pragmatic management team and an established and successful Portfolio and Project Management Office (PMO).

• Elicitation / gathering of IT business requirements, translation into process models, functional and non-functional specifications as well as solutions designs presented as User Stories
• Ongoing requirements management and collaboration with stakeholders and delivery teams - formulate requirements as user stories, definition of testing / success criteria, sprint planning & reviews, user acceptance testing, input into the product backlog
• Performing configuration / no code / low code changes to ServiceNow ITSM/ ITBM if needed
• Drive delivery of work packages within a main project
• Support enhancements in ServiceNow platform - focus on ServiceNow Portal, CMDB incl. UI mockups, or data models (e.g. ERD).
• Support the IT transition process by other tasks, like data analysis, presentations and reports
• Working in a global virtual project team with close daily collaboration with stakeholders

Working 1 Saturday/month

• 3 years' experience as IT Business/Technical Analyst, Solution Architect or equivalent role, within an IT organisation working in an international environment
• great communication skills
• Demonstrable ServiceNow Admin experience
• Solid understanding of ITIL practices
• Strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into requirements functional specifications and solution designs
• Strong 360 degree stakeholder management, with the ability to manage competing requirements and interest groups
• Experience in testing and test management
• Experience in data migration / asta analysis
• Practical usage of MS Office applications (especially Excel)
• Excellent written and verbal communication skills in English
• Information Technology background, preferably within IT infrastructure area

• Previous experience working with/within AGILE teams, in particular SCRUM
• Experience in global project delivery providing analysis and solutions that supports successful project delivery in a matrix environment
• Knowledge / implementation experience in ServiceNow CMDB and/or Service Portfolio, Demand Management, Agile Development applications is an asset
• Understanding of ITILv4
• Basics of Javascript (incl. ServiceNow classes) programing language (understand code)
• Practical usage of Atlassian Jira/Confluence for requirements gathering and documenting
• Experience in IT Service Management and / or IT Service Transformation
• Experience with any Automated Testing Framework
• Formal process modelling (BPMN/UML)
• Advanced Excel and Power Point
• Demonstrated ability to facilitate coordination of processes and work collaboratively
• Positive approach to challenges and ability to work within tight deadlines. Can do attitude

• Competitive salary
• Luxoft Training Center
• Access to e-learning Library
• Individual development plans
• Long-term cooperation with possibility to gain experience in different projects and technologies
• A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)

• Group Life Insurance
• Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
• Medical costs reimbursement for employees (up to certain amount per quarter)
• Travel Insurance
• Benefit Program - Cafeteria and Multisport Card

• Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
• Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
• Convenient locations in a modern offices with game rooms
• Multinational projects for clients all over the world