AR Senior Specialist with German OR French
The Accounts Receivable Specialist is responsible for maintaining their given portfolio of customers and reducing the aging of open AR by maximizing cash collections and reducing disputes. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, identifying and resolving disputes and providing excellent internal and external customer service.
Client Details
Our Client is a brand new SSC from Healthcare&Life Sciences sector, currently in the greenfield stage of building it's structures in Warsaw.
Description
- Complete daily collection activities as prioritized by debt collection software
- Contact customers on delinquent accounts for resolution and payment and record all activities in collection system
- Understand customer profiles and their related sensitivities
- Communicate account delinquency information to Accounts Receivable Team Leader and respective Sales personnel as outlined by the standard collections and escalation process
- Resolve unidentified payments and other payment related issues that have been assigned to the account by the Global Cash Application Team
- Resolve within the predefined time frame those A/R related Disputes that have been assigned to the acount.
- Resolve Disputes within own area of responsibility
- Review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner (as per the resolution matrix)
- Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed and assign those to the proper owners
- Contact internal owners for resolution of Disputes that are not being resolved on a timely basis
- Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information
- Follow-up on and collect disputes deemed invalid by the internal functional teams
- Keep up to date with accounts receivable best practices and technology improvements
- Achieve past due percentage and cash target related goals
Profile
- Bachelor degree in Finance
- 3+years experience in SSC or similar corporate role with primary focus on data analytics
- Functional knowledge of the accounts receivable and dispute management processes
- Proficiency using accounting and cash application software preferred
- Experience in Collections process improvements
- High level ability to influence and negotiate
- Excellent problem solving, and customer service skills
- Excellent customer communication skills with high proficiency in speaking and writing in English and one of the following languages: French, Italian, German or Spanish
Job Offer
- Competitive salary in a diverse and multinational environment
- Possibilities for development on personal and professional level
- Package of benefits including Private medical care (Lux Med), Life Insurance, Multisport card or PPE program with very attractive conditions available for each employee after 6 months
Please apply via the button on the right side of this job offer.
Job details
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
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