Devire is an international company specializing in recruitment, outsourcing and employer branding services. For more than 30 years, we have represented leading employers on the European market, by carrying out comprehensive recruitment projects, implementing the latest solutions in the area of IT services and by supporting in building the image of the employer of choice.
Our offices are located in Warsaw, Wroclaw, Poznan, Katowice as well as Munich, Frankfurt, Prague and Hradec Kralove.
Our offices are located in Warsaw, Wroclaw, Poznan, Katowice as well as Munich, Frankfurt, Prague and Hradec Kralove.
Application Support Engineer
Location: WarsawFor one of our clients, leading international law company, we are looking for…
Applications Support Engineer
Company and position overview:
- International law company located in Warsaw expertise cross-border and regional corporate/M&A, banking, capital markets and real estate transactions
- Work in multinational and multilingual environment within Technology Service Delivery Department in located in Warsaw Shared Services
- Professional development program (various experiences, courses, trainings, certifications, post graduate studies etc.) refund
- Benefits package - Private medical care, Multisport, Public transport card, Travel Insurance, Annual Bonus, Integration Invents
- Home Office to be agreed with the manager
- Contract of Employment
- Attractive office location
Key functions:
- Purpose of the role is to work within an Applications team responsible for the management, administration and delivery of the firm’s desktop applications environment.
- Support tickets from 2nd Line Support Engineers
- “On-call” and out of core hours work as part of this role
- Day to day service delivery, escalation, resolve problems and implementation tasks, system maintenance, change and support duties according to SLA
- Escalate incidents and requests to other Application support teams
- Raise orders, process invoices at an initial authorization level and provide forecast budgeting figures
- Incident resolution, problem analysis, implementation of system upgrades and participation in projects
- Work closely with all support teams and resolve issues for some of the most senior members of the company
- Recommend, implement changes and identify, develop and implement procedures and best practice
- Close cooperation with Service Delivery Team Leaders and Managers, Application Manager, Infrastructure Manager, Project Managers and Key Senior Managers within the company
- Participation in an ‘on call’ in order to provide 24x7 coverage
Requirements:
- Excellent service and user-focus skills
- Good analytical skills, able to identify and resolve problems
- Support experience in a 2nd or 3rd line role
- Knowledge of thin and thick client computing and desktop system delivery from data centers (i.e.: call logging systems such as Service Now, Remedy or similar)
- Network IT Infrastructure and hardware
- Demonstrable experience of the follow: Microsoft Office/Office 365, Applications support, administration and troubleshooting, including Office add-ins, Application support in a Windows 10 Active Directory environment, including trouble-shooting, problem diagnosis, data collection, vendor liaison, SCCM (Application Packing, Deployment, Troubleshooting), Windows Server 2012, Group Policy, User Profile management, App-V 5 sequencing, MSI Application packing, diagnostic tools (e.g Process Explorer)
- Fluent English
