Administrator/ IT Support Manager
- Provide excellent first line support to the users, ensuring that all calls are logged, prioritised and solved or dealt with efficiently and effectively.
- Responsible for adequate registration of calls from the end users with a structured call logging approach and responsible for the call reporting
- Diagnose and resolve all IT related issues and functions including PCs, laptops, printers, mobile devices
- Liaise with the 2nd and 3rd line support in the central IT team based in London
Client Details
Our client is an international law firm with almost 30 offices across Europe, the Middle East and Asia.
Description
- Agree on and monitor the service level agreement
- Focus on excellent customer service and support with a proactive, hands-on approach towards the end user in the office
- Responsible for the servers on site and all IT related topics including PCs, laptops, mobile devices (such as iPhone), fixed telephony, scanning, printing and all related technologies
- Liaise with the local vendors for the procurement of new systems technologies and supervise the installation
- Prepare, support and resolve any issues arising during group deployments
- Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
- Ensure the local server technology is robust, maintained and backup procedures are following
- Ensure all anti-virus controls are met and liaise with the Infrastructure team as necessary
- Monitor and test fixes to ensure problems have been adequately resolved
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
- Create and manage Windows accounts and Exchange mailbox
Profile
Profile
- Very good English is required (strong B2 or C1)
- Excellent communication skills and confident with dealing with all levels of staff and situations
- Ability to work well both as a team member and individually
- Confident, self-possessed individual with a mature attitude towards work
- Ability to learn quickly and adapt to new technologies
- Excellent problem solving and analytical skills
- Excellent, proven organisational skills with the ability to multi task
- Proven initiative and a proactive attitude
- Flexibility regarding working hours
- Willingness to learn and extend the role above and beyond the job description, approachability, flexibility as to hours and the role, a practical/common sense approach
- Solid educational background either to degree level and / or demonstrable qualified by experience background
- Law Firm experience desirable but not essential
Technical skills
- Server products
- Windows Server 2003/2008/20012
- MS Exchange 2007/2013
- Web proxy server principles
- Mobile email / MDM technology
- Basic Switching & Routing, TCP/IP etc.
- Active Directory
- AD group policy
- DHCP & DNS
- Infrastructure basics - structured cabling
- UPS, HVAC etc
- Windows desktop products
- MS Office 2010 / Office 365
- Windows 7/10
- Mobile devices/
Further knowledge
- Virtualisation technologies
- Microsoft SCCM
- Windows clustering & SAN storage
- Experience with Autonomy Filesite
- WAN technologies
- McAfee Anti-Virus / Endpoint protection
- IP Telephony
Job Offer
- Employment contract.
- Work in new and fast growing business
- Ambitious and motivating challenges.
Please apply via the button on the right side of this job offer.
Job details
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
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