Video Conferencing Analyst
Poznań Video Conferencing Analyst
Poznań
NR REF.: 1091217
Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand. For our Client – international company, industry leader in pharmaceuticals– we are currently looking for Candidates on position:
Responsibilities:
Poznań
NR REF.: 1091217
Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand. For our Client – international company, industry leader in pharmaceuticals– we are currently looking for Candidates on position:
Video Conferencing Analyst
Location: Poznań
Job type: Contract B2B
Responsibilities:
- Successful delivery of service to SLA, providing an enhanced user experience in the global service line through solutions that are cost effective,
- Provide 1st and 2nd line remote support, incident and problem management for Global Video Conferences,
- Monitor & report service against contracts/SLA through VoP/VoC and take action to ensure service provision,
- Escalate and participate in service issues, where appropriate, with service management,
- Support and provide analysis of service initiatives and technology changes, as directed,
- Facilitate 3rd line support with internal Subject Matter Experts (SME’s), suppliers and internal the company IT teams,
- Creative in contributing to continual service improvement and root cause analysis to contribute toward overall improved service stability and user satisfaction,
- Able to interpret customer requirements and restate in terms of business requirements,
- Collaborates effectively across in global service teams and across boundaries,
- Establishes strong working relationships and practices with clear accountability for delivery.
- IT Service operations experience including - Incident & Problem Management preferable,
- Work experience in a regulated environment is desired,
- Must have strong and effective written and oral communications,
- IT Service operations experience including - Incident & Problem Management preferable,
- Ability to engage effectively with business customers including senior executives and 3rd party stakeholders including remotely in a professional demeanor with successful outcomes,
- Experience of working with 3rd Party vendors (desired).
- High salary,
- Chance to work with talented people in a winning, successful and pleasant environment,
- Cooperate in an international environment,
- Technical and soft skills development and expertise,
- Supportive and great atmosphere,
- Benefits: medical and sport package
- Flexibility.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
