Travel Center Supervisor with French

EY GDS is proud to announce establishing a new team in its EMEA center in Wroclaw – Travel Center Team for French-speaking internal customers. The goal of the Travel Center is to guarantee our internal clients satisfaction and compliance with EY Travel policy. The Travel Center will hire expertly trained agents, whose daily support will be highly beneficial in mitigating travel risks, improving travel policy compliance and improving travel savings. Join the Travel Center to help us build an agile, expertise team, in cooperation with senior stakeholders from France!

The opportunity

With developing the Travel Center for French-speaking internal customers, we are looking for experienced travel agents who have not only practical knowledge of travel booking systems, but also speak French fluently. Whether you’re interested in developing your customer service skills or using French in a business environment, this is a role for you. You can expect a day-to-day exposure to a global working environment and the support of experts both from travel arrangement field, and global administration team.

Your key responsibilities

The main focus of your role would be fulfilling our global travel arrangement strategy in terms of choosing the best fit in-policy travel solutions for your internal customers, as well as discussing and booking the best solutions. You will have a daily exposure to French-speaking managers and senior partners of EY.

As a Supervisor, you will manage a team of Travel Agents in terms of assigning travel requests and daily support with solving potential interaction issues with internal clients. You will be a focal point for measuring team’s knowledge and taking training actions. You position will entitle you to identify potential travel vendor and tools.

Travel Center Supervisor with French

Skills and attributes for success

• You will be responsible for qualifying the nature of travel requests, searching and proposing in-policy solutions per travel requirements
• You will assign the travel requests to your team members and oversee their performance
• You will support EY’s partners by providing relevant travel and policy related information, also in terms of managing interaction issue’s from your team
• Proposing service and process improvements will be expected in your role
• Booking transportation, accommodation and other travel services (via the online corporate booking tool or directly via the travel agency depending on complexity) will be one of your daily duties
• You will be obliged to enter required data into the back office system and bring complaints to the right travel vendor

To qualify for the role you must have

• Excellent knowledge of travel booking systems
• Team management experience
• Proven experience as a travel agent
• Ability to interact and communicate effectively with internal clients
• Reactivity and ability to manage urgent travel needs in a calm and professional manner
• Fluency in English and French
• Sound knowledge of travel industry

Ideally, you’ll also have

• Personal travel experience and geographic knowledge
• A university degree in Hospitality, Travel or Tourism

What we look for

We’re interested in hiring a successful people manager, with not only travel agency hand-on experience, but also proven leadership skills and a mission for leading others. Ability to find a compromise between your team’s capabilities and internal customers expectations’ will be a great asset.

What working at EY offers

We offer the possibility of working on a permanent employment contract, with a competitive salary and a broad package of benefits. It will include private medical care, life insurance and additional monthly benefits up to your choice (Multisport card, discount cards etc). We promote a healthy lifestyle, offering fresh juices and fruits in the offices, as well as a wellness and massage programme. We support learning new languages with high surcharges of language courses. You will receive not only a broad introduction training, but also monthly and periodical trainings, both technical and soft-skill themed.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world!

Apply now.