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Transition Manager

Cyclad Sp. z o.o.

Gdynia, pomorskie

Cyclad Sp. z o.o.

Transition Manager

Od: Cyclad Sp. z o.o.
Miejsce pracy: Gdynia

Rodzaj pracy: Pełny etat

Rodzaj umowy: Na czas nieokreślony

Ilość wakatów: 1

Minimalne doświadczenie: Od 3 do 5 lat

Wykształcenie: Wyższe licencjackie

Branża: Praca Audyt / księgowość / kontrola skarbowa

Cyclad Sp. z o.o.

Responsibilities:

  • Build close rapport with key internal stakeholders and Clients
  • Strong focus on positive transition outcomes, in line with the Client’s needs
  • Setup metric deliverables (SLAs and KPIs) and report effectively to ensure visibility and achievement of goals from day 1 of go-live
  • Compliance and continuous improvement
  • Thorough and proactive project tracking - risk, issue, escalation and milestone management
  • Strong budget management
  • Team management during transition
  • Facilitates daily/weekly/monthly meetings with all stakeholders to collect status and discuss project issues
  • Creates management reports and presentations to keep senior leadership up to date on schedule, budget, and deliverable status
  • Help on documenting policies and procedures to be used as best practice
  • Handling prospect or existing client presentations
  • Respond to RFI/ RFP’s along with the solutions team
  • Successful management of large/multiple transitions of Clients’ processes in the F&A/Travel/Contact Center

Qualifications:

  • Very good English language knowledge (B2/C1)
  • Any other European language is nice to have
  • Deep understanding of the different aspects of BPO business - SLA, Baselining. QA
  • Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies especially related with Finance & Accounting / Travel / Contact Center
  • Participated in F&A transitions with different levels of complexity
  • Participated in process discovery/due diligence exercise prior transition
  • Demonstrated ability to understand complex, multi-project environments and be able to quickly diagnose potential risks and issues
  • At least 3 years of intense customer facing roles
  • Strong Project Management skills
  • Worked together with IT Projects team to deliver Technology solution (infrastructure and tools)
  • Understanding of process improvement methodologies - preferably Six Sigma, Yellow/Green Belt
    Good knowledge of MS Project and MS Visio (process mapping methodologies)

We offer:

  • Great Office (3 km from the seaside and close to Redłowo SKM station)
  • Work for international Clients
  • Wide range of development and training options
  • Performance bonus
  • Benefits (you can choose from a variety of options: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)
  • Friendly atmosphere
  • Team going outs
  • Fruit Mondays to start your week with energy

Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Cyclad Sp. z o.o.

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