KEY DUTIES:
• Ensures that duties are carried out professionally and in line with the priority to help candidates get hired
• Quickly and effectively researches and verifies facts provided by candidates of clients’ to ensure the screening process is completed in a timely manner
• Conducts interviews with professional referees to verify candidates’ employment history
• Communicates with candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible
• Maintains regular contact and supports candidates to assist them throughout the screening process where necessary
• Collaborates with other teams to keep clients informed of issues throughout the screening process
• Reviews and maintains a good understanding of service level agreements and performs work in accordance with clients’ requirements
• Implements changes to processes as directed following changes to service level agreements
• Stays up to date with procedures and Service Level Agreements to ensure clients’ needs are continually met
• Ensures all actions comply with the Data Protection legislation
• Maintains accurate and up to date records of actions taken in the background screening process
• Produces reports for clients that are accurate and representative of the full facts and in line with the accepted standards
• Maintains a standard of work that meets the department quality and productivity targets
• Conducts phone calls in a manner that is professional and reflects the overall ‘helping people to get hired’ philosophy
• Assists team members and works as part of the team to ensure customers’ expectations are met
REQURED SKILLS
• Fluent English
• Excellent written and oral communication skills,
• Excellent organizational skills,
• Good attention to details,
• Computer skills (working knowledge of MS Office),
• Self-motivated even when attending to routine tasks.
BENEFITS:
• Permanent employment contract
• Professional growth opportunities
• Full training
• Private healthcare
• Life insurance
• Attractive social benefits
• A fun and supportive work atmosphere
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