Technical Support Specialist

• Providing second level ticket-based support to external clients of the Warehouse Management System.
• Solving and replying in English to support tickets raised by external users of an application (Clients) and internal users (e.g. other departments members).
• Analyzing root-causes and identifying resolution for production issues with an application or infrastructure.
• Creating and updating documentation.
• Helping testers in the testing of the system.
• Reproducing and documenting bugs.
• Assisting the development team with simple development tasks.

• Problem-solving skills.
• Knowledge and skills in most application layers: database (SQL), data access and data analysis, business logic, UI.
• Good communication skills (verbal and written).
• Positive (can-do) attitude.
• Very good English skills (verbal and written).
• Good knowledge and skills in: SQL Server, SQL, T-SQL
• Meeting commitments.
• High level of integrity displayed

• Experience in writing user documentation
• Basic knowledge and skills in:
• HTML, CSS, JavaScript, jQuery and XML
• Web services (SOAP and/or RESTful)

• Opportunities for professional development.
• Joining a team of experienced professionals.
• Working in a friendly atmosphere.
• An attractive salary.
• Full-time employment.
• Private healthcare.
• Group insurance.
• Fruits and sweets in the office