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TECHNICAL SUPPORT SPECIALIST WITH GERMAN

Katowice, śląskie

Hays Office

Opis stanowiska pracy

TECHNICAL SUPPORT SPECIALIST WITH GERMAN
Katowice
NR REF.: 1136287

Design solutions to drive safe living and quality of life Opportunity for a Technical Support Specialist to join Honeywell Building Technologies in Katowice (Poland) during this exciting time of expansion for our business. As a member of the Technical Support team, you will provide first level technical support to customers using Honeywell Building products. Supporting customers from various countries across Europe will give you a chance to use your language capabilities on day to day basis.

The Role / Core responsibilities:
  • Handle entry level customer related issues and concerns
  • Record all customer interactions into a CRM (Customer Relationship Management) Database
  • Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
  • Actively participate in departmental activities and initiatives
  • Support the development of internal documentation
  • Work with Level IV Senior Support Engineers on new product testing and documentation
  • Comprehend and understand technical documents, quick start guides, and special application documentation
  • Maintain acceptable call evaluation requirement (> 92%)
  • Maintain acceptable VOC, KPI requirements

What’s in it for you?
  • Possibilities to grow within the newly built structures of Honeywell
  • Training and development opportunities
  • Full time contract
  • City center location in Katowice (great commute)
  • Multinational team and management focused on people development
  • Attractive benefits (Multisport card/ medical care/ access to financial adviser, psychologist or lawyer etc.)

We’re looking for
  • Bachelor Degree in technical field (or equivalent education or experience in similar roles)
  • Business fluent in written and spoken English and German
  • At least 1 year experience in providing technical support
  • Basic understanding of electronics concepts (electrical background)
  • Excellent communication skills (oral and written)
  • Previous experience with troubleshooting software or hardware
  • Strong knowledge of Microsoft

We value
  • Strong knowledge of Microsoft Operating Systems: Windows 7, 8, 10; Server 2008, 2012
  • Knowledge and experience with SQL 2005, SQ L 2008, or SQL 2012
  • Experience with LAN/WAN network technologies
  • Excellent interpersonal, organizational, and time management skills
  • Ability to drive improvements leading to greater customer experience, higher quality and lower costs

About Honeywell Honeywell is a $40 billion diversified Fortune 100 leader with more than 131,000 employees in 100 countries around the world. Our core businesses

Prezentacja firmy

Zespół HAYS Office Support specjalizuje się usługach cross-dywizyjnych i ukierunkowany... jest na poszukiwanie pracowników do działów administracji, kandydatów specjalizujących się w zagadnieniach HR, czy też osób do Call Centre/BPO.
W ramach specjalizacji HAYS Office Suport obsługiwane są następujące jednostki: obsługa biura / sekretariat (od stanowisk asystentów i młodszych specjalistów, po stanowiska HR Manager, Office Manager itp.), zasoby ludzkie (HR Direktor, HR Advisor, stanowiska specjalistyczne w działach HR) oraz Contact Cetle/BPO.


At HAYS Office Support our expert consultants provide exceptional cross-divisional service to candidates and clients alike by placing candidates across all levels of administrative, HR and Call Centre/BPO roles. Within this specialism we operate 3 units: Office Support/Secretarial (from office junior and data entry roles up to administration manager, office manager and project management positions), Human Resources (HR Manager and Director roles as well as HR Advisor , Generalist and Specialist jobs), Contact Centre/BPO (from Agent / Advisor level positions in inbound service & sales, inbound or outbound customer service representatives to centre team leader and team manager, as well as call centre trainer and operations director roles).
  Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
25/05/2020
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
1 rok
Min. wykształcenie:
Policealne
Branża / kategoria:
Praca Obsługa klienta , Praca Call Center / Telemarketing , Praca Doradztwo / Konsulting
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