Technical Support Professional Western Digital with German language

CPL Jobs (polish number 4061) is Ireland's largest recruitment and HR Solutions organisation. Comprising of a group of individual specialist recruitment companies, the organisation operates through offices in Dublin, Kildare, Westmeath, Limerick, Cork, Galway, London, Warsaw, Cracow, Prague, Bratislava, Brno and Barcelona.

The group offers comprehensive and tailored workforce management solutions to companies of all sizes. Working with clients and candidates CPL offer experience, commitment and confidentiality to its partners.

Our client is an international company, leader in the field of global contact services. For their dynamic team in Amsterdam they are currently searching for  Technical Support Professional with German language.

Key Responsibilities:

• Offering Technical support to end users/resellers in relation with Western Digital products on software and hardware related issues.

• Answering email support through the Western Digital Mail system.

• Ensure customer satisfaction by providing timely and accurate information.

• Issuing RMA`s for defective products when such is determined and following procedures for Returns.

• Providing RMA status to customers upon request and identifying issues with shipment

• Working the client directly on escalated cases.

• Checking credit cards when used for security (advanced replacement RMA Process)

Key Requirments:

• Excellent knowledge of German and fluent English - written and spoken

• Excellent customer service phone skills

• Commercial skills (up-/cross sales)

• Ability to learn new technologies

• Strong problem solving skills

• Ability to work as part of a team

• Ability to coordinate multiple, diverse activities simultaneously

• Knowledge of Operating Systems (Win98Se, ME, Windows 2000, XP, Vista, Mac OS)

• Experience with hardware installation, BIOS configuration, networking and harddrives and other related technical matters

Mile widziane

We Offer:

• Great opportunity of professional development

• Continuous programmes of further education

• Generous package

• Extra days of holidays

• Pension and life insurance

• Interesting social activities

• Relocation package based on the individual situation