What duties will help you grow?
- Resolve customer’s technical queries about solar systems installation and maintenance, PV Modules and PV Inverters
- Assist during the design phase of photovoltaic installations
- Responsible for providing customers with product related certificates
- Handle technical failures occurring on the installation, providing complete troubleshooting and documenting them within required time in the CRM system, flag open cases and close in timely manner
- Handle customers' complaints, assigning them a partner, managing interactions
What do you need to start?
-Technical/electric background
- Dutch language at B2/C1 level
- English language at B2/C1 level
- Excellent customer service skills
- Good knowledge of MS office package and/or CAD programs
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