About our client
Is a global leader in consulting, technology services and digital transformation. Their scope is wide. One of their units is Business Services created by extraordinary people who provide solutions to their international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation.
What duties will help you grow?
-Resolve customer’s technical queries about solar systems installation and maintenance, PV Modules and PV Inverters
-Assist during the design phase of photovoltaic installations
-Responsible for providing customers with product related certificates
-Handle technical failures occurring on the installation, providing complete troubleshooting and documenting them within required time in the CRM system, flag open cases and close in timely manner
-Handle customers’ complaints, assigning them a partner, managing interactions
What do you need to start?
-Technical / electric background
-French language at C1 level
-English language at B2/C1 level
-Excellent customer service skills
-Good knowledge of MS office package and/or CAD programs
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