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Technical Services Manager

Bucharest, Romania, zagranica

HAYS IT & Telecom

Opis stanowiska pracy

Technical Services Manager
Bucharest, Romania
NR REF.: 1121600


Your new company

Our client is one of the largest design and consulting american company in the world, operating in over 150 countries.
A new SSC, in the heart of Bucharest (Romana Square) were key finance functions will be migrated.

Your new role

Develop knowledge/understanding of the employing organization, its business, structure, products/services, operations and terminology.
Develop knowledge of IT activities in employing organization, external to own function.
Demonstrate clear commitment to customer service, able to communicate effectively with customers by telephone and provide information about products and services, escalating where appropriate.
Systems installation/decommissioning – install/remove/support hardware and/or software, and associated connections, using supplied installation instructions and tools.
Plan, evaluate and propose improvements to desktop systems and provide extended support as and when required
Application support - assist in the investigation and resolution of issues relating to applications.
IT Operations - carry out agreed operational procedures of a routine nature.
HelpDesk and incident management - receives and handles requests for support following agreed procedures.
Escalating support calls as prescribed by the escalation procedure and within the service level agreement
Active team member; interacting, collaborating with, and sometimes influencing, immediate colleagues.
Assist local network installation projects, including cabling and patching
Assist network server support and maintenance procedures
Assist in the maintenance and administration of telephone systems
Develop allocated primary skills in support of the Operations team
Assist in local project implementation, such as technology refresh and rollouts and project work
Seek continuing professional development and technology awareness
Executes office moves
Proactively engage, establish and build relationships with the key stakeholders within EMIA IT and IT outsourcing partner.
Carry out regular quality reviews of call logs to ensure they meet the expected standards.
Identify opportunities to improve service delivery processes to ensure productivity and quality is maximised.
Manage incident escalations, managing customer expectations and ensuring swift resolution.
Ensure team compliance with company policies and procedures.
Motivate and empower staff to provide excellent customer service/satisfaction by creating a climate dedicated to meeting the expectations and requirements of the business partner or end customer.
Identify opportunities for automation of repetitive tasks to improve performance, quality and consistency.
Manage new office startups and office moves within region.
Creation of knowledge documentation for end users.
Maintain awareness of opportunities provided by new technology to address challenges or to enable new ways of working.
Carry out IT support within GBS, ensuring support tickets are completed in a timely manner.

What you'll need to succeed

Technology breadth, experience in IT desktop/remote support solutions and end-user computing at enterprise level including:
o Windows 7/10 – advanced level
o PC hardware faultfinding, repair and maintenance
o Microsoft Office - all current versions
o SCCM (technology understanding to be able to escalate properly)
o Microsoft Teams /Cisco Jabber management
o Microsoft Windows Server 2008 and above (advanced understanding to be able to escalate properly)
o Active Directory above (advanced understanding to be able to escalate properly)
o Experience with Adobe Software

The ability to engage and motivate to get the best out of staff and lead a winning team.
Proven excellent customer service skills.
Outstanding written and verbal communication skills with the ability to present both technical and non-technical information to technical and non-technical audiences.
Experience in IT Service Delivery processes and procedures.
Capability to undertake Project Management of small projects or elements of larger projects.
Experience of influencing others including specialist peers, customers and external parties to achieve success of team objectives.
Demonstrate an analytical and systematic approach to problem solving of large or complex problems.
Fluent English

What you'll get in return

You will work in the center of Bucharest
Be part of a brand new Shared Service Center

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Prezentacja firmy

Dywizja skupia się na kompleksowej obsłudze firm z sektora telekomunikacji oraz... technologii informatycznych. Nasza oferta usług rekrutacyjnych skierowana jest przede wszystkim do producentów oprogramowania i rozwiązań hardware'owych, integratorów, firm świadczących usługi informatyczne, call center oraz operatorów i dostawców usług telekomunikacyjnych. Obsługujemy również działy IT w firmach, m.in. z branży finansowej,produkcyjnej i FMCG.
Prowadzimy rekrutację na wymagające stanowiska specjalistyczne i kierownicze. Nasza praca oparta jest na branżowym doświadczeniu konsultantów oraz dogłębnej i aktualnej wiedzy o rynku pracy w sektorze informatycznym i telekomunikacyjnym. Bogata sieć kontaktów z najlepszymi specjalistami w dziedzinie IT i telekomunikacji pozwala nam prowadzić rekrutację nawet z dnia na dzień.
Realizując usługi dla naszych Klientów, koncentrujemy się na dostosowaniu usługi do rzeczywistych potrzeb Klienta i przedstawieniu najlepszych kandydatów na dane stanowisko.
FINDING THE PEOPLE WHO MAKE A DIFFERENCE
  Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
14/07/2019
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
1 rok
Min. wykształcenie:
Policealne
Branża / kategoria:
Praca IT - Programowanie / Analizy , Praca IT - Bazy danych , Praca IT - Hardware / Information Systems
do góry