Opis stanowiska pracy
Technical Service Representative with German (PV/Renewable Energy)
Katowice
NR REF.: 1167983
We are currently looking for Technical Service Representative/ Customer Service Specialist position for our Client- global leading supplier of smart energy solutions.
This is an amazing opportunity for self- development as well to be the part of newly created Tech- Centre in Katowice and have a real impact on company’s growth.
Your responsibilities:
- Answer inbound calls cases, chats and e-mails from customers and contractors in the following queues:
Optimizer troubleshooting for Onsite/Offsite customers; Inverter troubleshooting for Onsite/Offsite customers; Communication troubleshooting for Onsite/Offsite customers; Complete company’s PV system troubleshooting for Onsite/Offsite customers; EC chargers and Energy Storage Systems troubleshooting for Onsite/Offsite customers; Smart Energy solutions troubleshooting for Onsite/Offsite customers
- Provide support in the troubleshooting and diagnosis of grid tie solar system issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
- Provide updates to knowledge database used by other technical support representatives with new
- troubleshooting information discovered in the resolution of customer calls.
- Document all activity in ticketing system and other database software platforms
- Use of company’s defined troubleshooting tools
- Take part and fulfill all training activities required for the job, including e-learning online training and hands-on.
- Maintain technical knowledge using Learning management system (LMS)
You should be/have:
- Ideally 2 years of experience in professional customer service and in technical helpline or remote support.
- Electrotechnics, electronics, energy or renewable energy education will be an asset.
- Basic understanding of IP network technology.
- Experience with solar electric products or similar is a plus.
- Exceptional listening and questioning skills.
- Strong soft skill communication internally and externally.
- Outstanding written communications skills in English
- Ability to multitask in a very fast-paced environment.
- Experience working for an international organization is preferred.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.
- Native local language is not required, fluent German language in spoken and written is a must. Business communication skills in English
If you are interested in this position send your CV using “APPLY” button.
Prezentacja firmy
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodow...
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej na świecie firmy zajmującej się rekrutacją specjalistyczną.
Hays działa na rynku rekrutacyjnym od ponad 50 lat, posiada ponad 250 biur, w których łącznie pracuje ponad 10 tysięcy ekspertów w 20 specjalizacjach.
W 2003 roku otworzyliśmy pierwsze biuro w Polsce. Od tego czasu umocniliśmy naszą pozycję na polskim rynku, stając się niekwestionowanym liderem w rekrutacji specjalistycznej. Obecnie w Hays Poland zatrudnionych jest ponad 200 osób w biurach w Warszawie, Katowicach, Wrocławiu, Krakowie, Trójmieście oraz Poznaniu.
Cechą wyróżniającą HAYS jest unikalny system rekrutacji wysokiej klasy specjalistów w oparciu o podział na dywizje:
HAYS Accountancy & Finance
HAYS Construction & Property
HAYS IT & Telecom
HAYS Manufacturing
HAYS Pharma & Healthcare
HAYS Sales & Marketing
HAYS Executive
Rozwiń
Dodatkowe informacje
- Ostatnia aktualizacja:
- 23/06/2023
- Wymiar etatu:
- Pełny etat
- Rodzaj umowy:
- Na czas nieokreślony
- Liczba wakatów:
- 1
- Min. doświadczenie:
- 1 rok
- Min. wykształcenie:
- Policealne
- Branża / kategoria:
- Praca Doradztwo / Konsulting, Praca Obsługa klienta