Technical Service Representative with Dutch
For our client - a global leader in the intelligent energy solutions industry, we are looking for a Technical Service Representative with Dutch. Working in a new technology center in Katowice, Poland.
What your responsibilities will be:
- Remote technical support to customers and contractors (phone calls, chats and emails).
- Diagnose grid-related solar system problems encountered during product installation and commissioning by using general knowledge, product diagrams, data stored in the knowledge base, and other available sources of information.
- Provide updates to the knowledge base used by other technical support representatives
- Document all activities in the ticketing system and other database software platforms.
- Attend and complete all training activities required for this position, including online e-learning and hands-on training.
- Maintain technical knowledge using a learning management system (LMS).
What must you possess to be successful?
- Experience in customer service
- Basic understanding of IP network technology.
- Knowledge of electrical engineering.
- Strong soft communication skills.
- Advanced knowledge of English and Dutch.
- General knowledge of Microsoft Office products and effective use of them while on the phone with the caller.
What you will get in return:
- Attractive salary and favorable bonus system.
- Opportunity to grow in the fastest growing RES industry.
- Benefit package.
- Attractive salary.
What you should do?
If this offer is perfect for you, click 39Apply39 and send us your current cv.
Hays Poland sp. z o.o. is an employment agency registered in the register kept by the Marshal of the Mazowieckie Voivodeship under number 361.
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodow... Rozwiń