Technical Application Consultant
WroclawTechnical Application Consultant
Wroclaw
NR REF.: 1150292
For our client - Software Company in the Life Sciences Industry, we are looking for Technical Application Consultant.
Job Overview
This is a technical, customer facing role, supporting projects for company's customers across the world, but working as part of a UK-based team of ~25 application consultants.
The technical aspect of the role is focussed on SQL scripting of configuration in company's software Oracle database, and integration with robotic automation systems (liquid handlers, automated stores, etc.)
The successful candidate will:
o Demonstrate ability to build a rapport with key customer business representatives
o Understand the customer’s business processes
o Translate customer business process to company's software workflows
o Provide input for ongoing product development and process improvement based on customer feedback
o Follow company’s Project Management processes
o Keep Project Manager informed of progress / issues
o Make suggestions for solutions and/or workarounds
o Possibly, make use of MS Project or other task / time management tools
o There would be occasional visits to UK office for further training and team building
Key Job Skills
Mandatory
Nice to have
Benefits
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Wroclaw
NR REF.: 1150292
For our client - Software Company in the Life Sciences Industry, we are looking for Technical Application Consultant.
Job Overview
This is a technical, customer facing role, supporting projects for company's customers across the world, but working as part of a UK-based team of ~25 application consultants.
The technical aspect of the role is focussed on SQL scripting of configuration in company's software Oracle database, and integration with robotic automation systems (liquid handlers, automated stores, etc.)
The successful candidate will:
- Gain a broad knowledge of the functionality and detailed workings of Company's software product suite
- Work closely with Business Analysts to understand requirements and document the required company's software configuration
- Implement new company's software systems and updates to existing systems, largely using configuration in the Oracle database
- Perform on-site installations and upgrades, integration testing, and troubleshooting of company's suite with hardware (liquid handlers, automated stores, etc.)
- Develop and deliver customer training
- Provide guidance to customers on migrating existing data into company's software
- Maintain an active, visible, ongoing, and excellent working relationship with customers:
o Demonstrate ability to build a rapport with key customer business representatives
o Understand the customer’s business processes
o Translate customer business process to company's software workflows
- Provide, organise and maintain communication to the company's software development group based on customer feedback and customer reported issues:
o Provide input for ongoing product development and process improvement based on customer feedback
- Demonstrate personal time management throughout the year by delivering work to agreed deadlines:
o Follow company’s Project Management processes
o Keep Project Manager informed of progress / issues
o Make suggestions for solutions and/or workarounds
o Possibly, make use of MS Project or other task / time management tools
- Report into an Application Consultant Team Leader in UK
- Work from the office in Wroclaw, although:
o There would be occasional visits to UK office for further training and team building
- Travel occasionally, possibly up to 10% of the time, to customer sites in the US and Europe
Key Job Skills
Mandatory
- Degree-level educated in a numerate discipline
- A technical background in software, research informatics, engineering or other relevant area
- 2+ years of experience in support or project role for customer data management or software solutions
- Strong, proven customer relationship skills
- Proficient in relational database systems and writing SQL (ideally Oracle)
- Proficient with Windows and Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Excellent problem-solving skills, and the ability to work with a variety of 3rd party software and hardware systems
- Good time estimation, task switching and prioritisation skills; ability to plan personal work load to meet varying multiple project or task deadlines
- Excellent internal and external verbal and written communication skills
- Excellent work ethic, both alone and as part of a team
- Ability to work well in remote, non-supervised customer locations
Nice to have
- Familiarity with the implementation and configuration of lab automation systems, e.g. robotic liquid handlers, automated stores, tube / rack scanners, electronic balances.
- Relevant life science / pharmaceutical industry experience is useful, preferably in discovery
- Familiarity with sample management operations and systems
Benefits
- Annual leave
- Regular social events
- Regular internal training
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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