- All stages in our recruitment process can be done remotely -
Tech Business Analyst
Location: Wroclaw PROJECT DESCRIPTION
RESPONSIBILITIES
SKILLS
MUST
NICE TO HAVE
You'll be working in the Chat Bot Competence Center team in Wroclaw, Poland. You will be part of a highly motivated and talented group where innovation in not only encouraged but expected!. You will be responsible for performing detailed requirements analysis, documenting processes, and performing some user acceptance testing.
RESPONSIBILITIES
- transform business needs and production level chatbots based on data analysis
- work closely with Product / Service Owners, Engineering and Operations team, Problem Management teams to track the demand and push progress of problem solution
- support the operational teams across several technical domains within EUS by identifying process improvements
- contribute expertise to the management of providing demand view of existing and new IT products and services
- define workarounds for known errors with help of problem management team and initiate process improvements
- help create automation pipeline and self-help articles integrated into a Chat Bot solution
- conduct requirements-gathering activities, like evaluating services, using a variety of internal and external data and conducting service desk customers and agents interviews to understand where and how Chat Bot can improve their efficiency and cost.
SKILLS
MUST
- Have good understanding on Windows Client OS Win 10 and End User core Applications like O365, Skype for Business etc.
- Work with Product Managers, Technical Problem Analysts, and Engineering Representatives to implement chat bot flown.
- Create, publish, and maintain demand tracker
- Good communication skills, ability to work independently, against tight deadlines and to quickly adjust to changes in priorities
- Produce dashboards or presentations to report view on ticket demands for various products / services supported by the organization
Work closely with relevant technical teams to ensure problem solution and/or automation are carried out in a timely manner
Ability to handle big data
- Process-oriented and good in documentation
- Strong presentation and communication skills
- Strong skills with MS Office applications e.g. Excel, PowerPoint, Visio
- Business domain knowledge in the financial industry and in end user space
- Creative and innovative mindset
- Fluency in English
NICE TO HAVE
- Experience in Tableau reporting is a plus
- Competitive salary
- Luxoft Training Center
- Access to e-learning Library
- Individual development plans
- Long-term cooperation with possibility to gain experience in different projects and technologies
- A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
- Group Life Insurance
- Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
- Medical costs reimbursement for employees (up to certain amount per quarter)
- Travel Insurance
- Benefit Program - Cafeteria and Multisport Card
- Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
- Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
- Convenient locations in a modern offices with game rooms
- Multinational projects for clients all over the world
Please apply with the button on the right side of this job offer.
We kindly inform you that we will contact only chosen candidates. If you are interested in the above position, please apply by submitting your CV in English
Check out our open roles at career.luxoft.com
and follow us on Facebook!
www.facebook.com/luxoft.poland
Check out our open roles at career.luxoft.com
and follow us on Facebook!
www.facebook.com/luxoft.poland
