Dziękujemy za korzystanie z infoPraca.pl. Data wydruku 23/07/2019.

Opis stanowiska pracy

Team Leader
Poznań
NR REF.: 1122514

For our client:Business Process Outsourcing company we are looking for a person who will take the position of a Team Leader

Responsibilities:
- provides leadership, coaching, development and supports to his/her team of CSRs
- responsible for identifying training and performance needs, developing action plans for improving and sustaining team performance as well as participating and completing special projects as assigned
- works closely with partners both inside and outside of the company to ensure the success of the department’s day-to-day activities and fulfil the account's goals
- responsible for ensuring that Contact Center policies are followed as well as helping to identify and execute changes in policy and procedures
- analyses incomings reports and implements changes for efficiency
- maximises a positive customer experience by identifying, understanding, and resolving inquiries; maintain oversight of service delivery, taking responsibility for escalated issues

What you'll need to succeed:
- minimum 1 year of management experience
- 3 or more years of experience in customer service
- strong ability to coach, counsel and motivate performance to achieve winning results
- fluent in verbal and written English
- openness to new ways of thinking and acquiring new skills to retain a competitive advantage


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Prezentacja firmy

Zespół HAYS Office Support specjalizuje się usługach cross-dywizyjnych i ukierunkowany... jest na poszukiwanie pracowników do działów administracji, kandydatów specjalizujących się w zagadnieniach HR, czy też osób do Call Centre/BPO.
W ramach specjalizacji HAYS Office Suport obsługiwane są następujące jednostki: obsługa biura / sekretariat (od stanowisk asystentów i młodszych specjalistów, po stanowiska HR Manager, Office Manager itp.), zasoby ludzkie (HR Direktor, HR Advisor, stanowiska specjalistyczne w działach HR) oraz Contact Cetle/BPO.


At HAYS Office Support our expert consultants provide exceptional cross-divisional service to candidates and clients alike by placing candidates across all levels of administrative, HR and Call Centre/BPO roles. Within this specialism we operate 3 units: Office Support/Secretarial (from office junior and data entry roles up to administration manager, office manager and project management positions), Human Resources (HR Manager and Director roles as well as HR Advisor , Generalist and Specialist jobs), Contact Centre/BPO (from Agent / Advisor level positions in inbound service & sales, inbound or outbound customer service representatives to centre team leader and team manager, as well as call centre trainer and operations director roles).
  Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
17/06/2019
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
1 rok
Min. wykształcenie:
Policealne
Branża / kategoria:
Praca Obsługa klienta
do góry