Team Leader with English 24/7Miejsce pracy: Gdańsk
Your responsibilities:
- Supervising a group of agents, with the main responsibility of coaching, reporting, executing action plans, maintaining utilization and day to day operational management
- Ensuring achievement of SLA targets
- Conducting daily and weekly meetings to share business updates
- Policy clarification and repository, on-floor mentor support
Our requirements:
- Advanced level of English, min B2.
- Previous experience in managing team min. one year
- Willingness to learn and work on a dynamic project
- This job will request working in a 24/7 schedule
We offer:
- Attractive salary
- Stable job offer - employment contract
- Work in the multicultural environment
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport)
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Job Description
Team Leader with English 24/7Miejsce pracy: Gdańsk
Your responsibilities:
- Supervising a group of agents, with the main responsibility of coaching, reporting, executing action plans, maintaining utilization and day to day operational management
- Ensuring achievement of SLA targets
- Conducting daily and weekly meetings to share business updates
- Policy clarification and repository, on-floor mentor support
Our requirements:
- Advanced level of English, min B2.
- Previous experience in managing team min. one year
- Willingness to learn and work on a dynamic project
- This job will request working in a 24/7 schedule
We offer:
- Attractive salary
- Stable job offer - employment contract
- Work in the multicultural environment
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport)
Additional Information
- Last updated
- Employment type
- Full time
- Contract type
- Permanent
- Number of vacancies
- 1
- Min. experience
- No experience
- Min. education
- Bachelor
- Industry / category
- Jobs in Customer Service
