Team Leader People Service & Operations

Hays Poland

Pomorskie, pomorskie

Hays Poland

Team Leader People Service & Operations

Team Leader People Service & Operations
NR REF.: 1174840

About our Global Company

A global technology company that has been transforming the way people work for more than 80 years. We empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth. Our global corporate philosophy provides the framework and identity for our organisation. As the world continues to globalise at an accelerated pace, having a coherent and consistent set of values across our organisation provides clear guidance that underpins decision making and addressed the complex issues and challenges that our customers face.

We are searching for a:

Team Leader People Service & Operations who will lead a team of +/-10 people and take care of the development and motivation of our employees. The person in this position would be responsible for both the operational and communication part. Team Leader will provide a smooth execution of all relevant functional processes to ensure maximum customer satisfaction.

More importantly you will be responsible for the following:

  • Supervision and development of the team ensuring that the team meets and exceeds its KPIs.
  • Maximise the level of efficiency of resolving customer queries and tickets.
  • Ensure monthly team and individual targets are met.
  • Lead, motivate, coach and organise team members to adhere to Company’s core values.
  • Identify process efficiencies to increase speed, accuracy & value add of transactional processing.
  • Ensure all team members are properly trained and have appropriate resources available to be successful in
    their roles.
  • Responsible for escalation, the management of queries & resolution ensuring quality and quick response to
    customers and other Shared Services peers.
  • Monthly statistical reporting submission and input into fiscal updates.
  • Work with other Company Shared Service entities to ensure alignment of structure, process and procedure,
    sharing best practice across Company Shared Services and driving continuous improvement.
  • Setting of individual targets for team.

What we are looking for in you:

To be successful in this position, you should have experience in managing a team. We are looking for a leader who is aware of HR processes ideally in an SSC environment. Experience with any HR ERP system is valuable to us. To communicate perfectly in an international environment, you need to be fluent in English. 

Why should you join our company?

Vision - To be the most trusted brand with irresistible appeal in the global market.
Mission - We are committed to providing excellence to improve the quality of living.
Values - To be one global company, we must care about people, our profession, our society, and our planet. We must dedicate our winning spirit, innovation and teamwork to sharpen our customer centric focus, and we must also commit to the highest standards of ethics & integrity.

What we can offer:

• Permanent employment contract after the successful probation period
• Exciting and stable career in a renowned, international organization
• Multisport Card
• Benefit System cards
• Private medical healthcare in Luxmed
• Private life insurance
• Competitive salary
• Valuable training sessions and free language courses
• Well-being sessions
• Opportunities for professional development and clear career path
• Office in great location - Olivia Business Centre / Star building
• Referral program
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Hays Poland

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