Team Lead Middle Office
Wrocław Team Lead Middle Office
Wrocław
NR REF.: 1126211
Your new company
Global financial services company focused on helping clients manage and service their financial assets, operating in 35 countries and serving more than 100 markets. A leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team
Your new role
What you'll need to succeed
What you'll get in return
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Wrocław
NR REF.: 1126211
Your new company
Global financial services company focused on helping clients manage and service their financial assets, operating in 35 countries and serving more than 100 markets. A leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team
Your new role
- Serves as team supervisor/manager for the day-to-day operations of a medium to large-sized Middle Office support team, overseeing work direction and technical assistance on complex matters.
- Manages the daily activities of a Middle Office support team servicing multiple funds and aligns team resources accordingly to complete the daily tasks.
- Oversees review of data and issue escalations.
- Serves as first line supervisor for assignment of tasks and resolution of issues.
- Directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
- Ensures the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented.
- Responsible for ensuring error reports are in compliance with service level agreements.
- Manages escalation and correction of errors.
- Provides oversight on review of exceptions, ensuring all internal, external, and regulatory procedures were followed.
- Resolves complex, escalated issues from subordinate staff.
- Provides product knowledge and technical assistance on moderately complex problems.
- Acts as the teams initial point of contact for issues requiring escalation. Instructs, assigns, directs and reviews the work of team members.
- Prepares performance reviews and provides ongoing feedback to staff.
- Supervises/manages a medium to large-sized team of Middle Office Support staff.
- May be responsible for specific supervisory review and approval actions.
- Helps develop and contribute to the achievement of team objectives.
- High school/secondary school or the equivalent combination of education and experience is required.
What you'll need to succeed
- Experience in a financial industry
- Good knowledge of financial instruments
- Experience in a corporate environment
- Experience in people management
- Highly-developed interpersonal skills
- Business attitude
- Resistance to stress, ability to manage deadlines
- Proficiency in MS Office
What you'll get in return
- Full time contract of employment
- Competitive salary
- Health & Life Insurance
- Multisport card / Cinema Tickets / Nursery subsidiary
- Pension scheme
- Excellent opportunities for training, growth and professional development
- Opportunities to engage in diverse projects due to growth of business migrations
- A multitude of opportunities to get involved in additional charity projects
- 3 volunteering days per annul
- A collaborative culture and great teams
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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