Support Operations Officer
Location: NetherlandsSIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!
THE COMPANY
Our client is a professional Pharmaceutical organization, based in Noord-Brabant Netherlands.
This company discovers, develops and produces new innovative human therapeutics that improve the life expectancy of humanity.
ROLE DESCRIPTION
As the support operations officer you will be part of one of the regional hubs of the company. This team exists out of customer service, supply chain and the support office. You will support the supply chain and customer service team with SAP (Order to cash) and run/define reports on process improvements and compliance topics.
RESPONSIBILITIES
- Create reporting to support Customer Service department
- Advice on Customer Service processes by gathering information, research and analysis of data
- Oversee and manage Compliance related activities (e.g. Non-Conformities, Change Controls)
- Attends and/or facilitates cross-functional team meetings to develop and implement business solutions which optimise processes
- Identify potential issues and implement proactive solutions. Escalate to Management when (potential) issue cannot be solved by team
- ERP system support (Operational support, incident management, training)
- Initiate and execute improvements in order to increase effectiveness and efficiency of CS performance
- Initiate and manage SAP change requests
REQUIREMENTS
- Bachelor’s degree or equivalent in logistics and economics
- Strong user experience and interest in SAP Order-to-Cash module
- Typically 2 – 5 years of related professional experience
- Fluency in English, both in oral and written communication
- Excellence in working with MS Office and experience with ERP system
- Experience in working across various cultures
- Customer focus
- Problem solving and analytical skills
- Ability to deal with conflicting interest
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Pascha Groot.
