Cyclad Sp. z o.o.

Support Engineer

Od: Cyclad Sp. z o.o.
Miejsce pracy: Poznań

Rodzaj pracy: Pełny etat

Rodzaj umowy: Na czas nieokreślony

Ilość wakatów: 1

Minimalne doświadczenie: 2 lata

Wykształcenie: Wyższe inżynierskie

Branża: Praca IT - Bazy danych

Cyclad Sp. z o.o.

Job specification:

 

  • Acting as the interface point between 2nd/3rd Line Support in the Regional Support Teams and 4th Line Support in the X-Stream Engineering Teams in Poznan
  • Part of a team of 2-3 people who manages Support Coordination
  • Prioritisation and coordination of customer support tickets that need escalation to 4th Line Support during Poznan office hours
  • When escalation requests comes in assuming ownership of a plan to resolve the escalated Incident, Problem or Service Request
  • A comprehensive understanding of the support contract portfolio, customer contract SLA metrics and internal Operational Level Agreements between the Regions and the Capability Area in Poznan
  • Specialization in support tools, support processes
  • Broad understanding of X-Stream solution architecture and technologies
  • Possibility of being involved in the building and distribution of Decoder Subscriptions on a monthly basis for the global service community

Requirements:

 

  • Knowledge of standard support procedures and workflows in IT
  • Basic knowledge of ITIL tools and principals
  • Task management and resource planning skills
  • Service minded approach
  • Ability to take ownership and deliver tasks
  • Basic IT skills in following technologies:
    • Linux (SUSE, RedHat)
    • Windows
    • Oracle
    • Perl
    • SQL Server
  • Fluency in English

 

We offer:

 

  • Challenging work in a dynamic international environment and great potential for development
  • Full support and understanding of professional preferences of each and every employee
  • Cooperation and possibility to exchange knowledge with a team of professionals from global company
  • Rich package of benefits including private medical care, life insurance, Multisport card
  • Relocation package for those who comes from different cities or from abroad
  • Participation in numerous interesting events and trips
  • Possibility to take part in business trips to various, lengthy placements
  • Permanent employment opportunities
  • Flexible working hours

 

In accordance with the Act of August 29, 1997 on the protection of personal data, Cyclad Sp. z o.o., headquartered in Warsaw, is the data controller. Data are processed for the recruitment purposes, and potential employers or Cyclad companies from outside the European Economic Area may have insight into the data. Each candidate has access and possibility to edit his data. Providing data is optional but necessary to take part in the recruitment.

 

 

Please enclose the following statement in your application:

„I hereby authorize Cyclad Sp. z o.o., headquartered in Warsaw, to process my personal data for the purposes of this and the future recruitment processes and I agree to be contacted through telecommunications terminal equipment in order to receive job offers corresponding to my qualifications.”

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Cyclad Sp. z o.o.

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