Support Engineer
Location: KrakowYou'll be working with the HR IT Application Support teams in Poland. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centres of expertise, ensuring business-aligned support, always aiming to foster customer/user needs. Our measure of success is two-fold - clear and recognized benefits for the L2 line teams and standardization of core ITIL practices at a high maturity level.
RESPONSIBILITIES
- be responsible for providing hands-on Level 2 production support of HR IT business-aligned applications
- govern production support execution as aligned to existing ITIL framework • follow effective and efficient operational policies, processes and procedures
- work closely with the vendor, key stakeholders to plan for cost-optimized solutions, manage delivery, implementation, process improvement and production product support.
- possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
- possess strong verbal, writing and communication skills
- Unix, Oracle, Sybase, Scheduling, Autosys, Fusion/Peoplesoft - all are very valuable skills for this role. You need to be a hands-on person.
- have a strong ability to solve complex issues
SKILLS
MUST
2 -4 years of experience in IT support role within the Financial Services industry
In-depth knowledge and understanding of Incident and Problem Management practices.
Demonstrated hands-on domain skills and track record of successful projects and deliveries
Exposure to automation tools is an added advantage
Highly refined and professional in verbal and written communications
Experience in operating under a Global team environment
ITIL Qualified & proficient in using Service Now
Unix, Oracle, Scheduling, Autosys, Fusion/Peoplesoft (is added advantage)
Exposure to Azure is preferred
NICE TO HAVE
n/a
CAREER AND PROFESSIONAL DEVELOPMENT- Competitive salary
- Luxoft Training Center
- Access to e-learning Library
- Individual development plans
- Long-term cooperation with possibility to gain experience in different projects and technologies
- A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
- Group Life Insurance
- Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
- Medical costs reimbursement for employees (up to certain amount per quarter)
- Travel Insurance
- Benefit Program - Cafeteria and Multisport Card
- Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
- Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
- Convenient locations in a modern offices with game rooms
- Multinational projects for clients all over the world
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