Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: Od 3 do 5 lat
Wykształcenie: Średnie ogólnokształcące
Branża: Praca IT - Konsulting
Project information:
• Industry: IT
• Location: Katowice, city center
• Remuneration: 5500 - 7000 (employment contract)
• Working hours: 6:00 - 14:00; 14:00 - 22:00; 22:00 - 6:00
• Project language: English
• Project length: 3 months + indefinite
• Assignment start: December
Responsibilities:
• Monitor proprietary production systems, platforms and processes and use tools to troubleshoot and isolate issues
• Monitor event processes, message queues and workflow processing software involving web
• Enter new trouble tickets, escalate existing tickets and keep users informed of status
• Ensure documentation of tickets as they are created are up to the standards
• Keep procedures and troubleshooting links and tools up to date
• Assist other IT departments with projects as time permits
• Troubleshoot, manage and resolve production systems, platforms and processes
• Identify network, system and service issues separately from software source code errors
• Work with level 2 and 3 Technical Solutions Center staff and development team to troubleshoot issues, document software issues, application and system issues
• Support all custom product/processes and software
• Communicate with internal users, Technical Client Advocates and Technical support concerning case status, prioritization, and resolution plans
• Ensure software problems are effectively managed and communicated to resolution
• Keep current the status/resolution plan for critical issues and communicate to proper stakeholders (e.g. Technical Client Advocates, Customer Service)
• Establish a close working relationship across multiple departments
Requirements:
• Minimum of 3 years’ experience in technical or application support roles
• Familiarity with product / technologies / troubleshooting preferred
• Must have previous experience in general technology support (hardware, software, diagnostic process)
• English min. B2
• SQL experience strongly preferred
• Customer oriented attitude
Our client offers:
• Competitive salary range
• Good working atmosphere in a harmonious team
• Private medical care
• Multisport card
• Lunch card
• Internal and external training program