Supply Chain Coordinator PL/CZ

Location: Netherlands

SIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!

THE COMPANY

Our client is a professional Pharmaceutical organization, based in Noord-Brabant Netherlands.

The company approaches the development of promising new medicines with greater understanding, speed and confidence than ever before.

ROLE DESCRIPTION

As the supply chain coordinator you contribute to the completion of milestones associated with commercial order management and specific projects, activities within the team or department related to commercial supply chain. You appropriately solve administrative issues and ensures optimal internal and external customer satisfaction in line with policies and procedures.

FOR THIS POSITION FLUENCY IN POLISH AND CZECH OR SLOVAKIAN IS REQUIRED!

RESPONSIBILITIES

- Unique first point of contact for customers, affiliates and Local Service Providers.
- Call- and mail handling with Customers, affiliates and LSPs.
- Develops and maintains good relationships with internal/external customers (affiliate, physician, pharmacist, wholesaler, hospital and distributors).
- Exchanges complex information with customers to solve problems within procedures.
- Discusses, accepts, enters and follows up on customer service complaints.
- Identifies & Initiates process improvements to decrease number of service complaints.

- Executes track and trace on daily basis, follows up on delays and signs off reports.
- Executes returns for all order types, credit and debit notes, follows up timely release.
- Sets-up new customer; Initiates (e-)form, follows-up with affiliate and the new customer, and performs Customer Master Data entry.
- Maintains and updates Customer Master Data requests.
- Ensures knowledge of GMP/GDP and job related training is up to date.

- Timely process of credit, debit and return orders, tracks and trace reports including following up on delays, and logs customer service complaints.
- Handles call and mail; ensures precise and promptly response to customer queries with the agreed service levels and applicable conditions.
- Correct Customer Master Data set up and review.
- Identifies and initiates Front office related process improvements.

REQUIREMENTS

- MBO 4 or Bachelor in a related area.
- FLUENCY IN POLISH AND CZECH OR SLOVAKIAN.
- Minimum 1 to 2 years of related experience in customer service or sales.
- Ability to shift between tasks in a dynamic environment and work within diverse, international group of people
- Experienced in working with automated systems (computer bases business systems) like MS-Office
- Computer skills and ERP experience
- Experience with issue handling in a Supply Chain environment

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Pascha Groot.