Supervisor Representative Services

ACN is a dynamic international Telecom company with our European headquarters located in Amsterdam. Our other offices in Europe are located in Poland, Germany and in Sweden. We offer telecom products such as Mobile Services, Fixed telephony, Internet and Voice over IP with our Videophone.

To supplement the current team, for our Polish office in Wroclaw we are now actively recruiting

Supervisor Representative Services

Ref: SRS/08/10

As part of the Rep Services Call Center Management Team, Supervisor in Rep Services Call Center will have an overall responsibility for the operations of the call center in general and his/her team in this specific department. As the Field Support Supervisor will be driving the day to day business in Support and will be responsible for briefing the Operations Manager on Support issues , managing and forecasting Support staff, business planning and helping to make strategic decision relating to the operational structure in order to optimize the accuracy and efficiency of the Support Department. The supervisor will be responsible for the achievement of the quantity and quality goals of his/her team set by Rep Service management, HR related processes and following up on company guidelines. A high focus on the Customer and Independent Representative will be a keyword.

Requirements

•Previous management experience preferred.

•A minimum of 2 years experience within a customer/representative service department at supervisor / team-leader level, with expertise in call center technologies and possibilities.

•Experience in evaluation of personnel on performance goals.

•Good level of computer literacy

•Fluent written and spoken English language skills are essential. Polish highly desirable as second or primary language.

•Openness to change when required and communicated by management

•Strong people skills and ability in providing constructive feedback to improve performance

•Excellent time management skills

•Ability to organize, prioritize and achieve anticipated results

•Strong trouble shooting skills

•Professional etiquette

•Flexibility and versatility

If you are interested in this great opportunity send your application in English.

Please attach the following statement: I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act of 29.08.1997 no 133 position 883).