SSC Head (start-up)
Gdańsk SSC Head (start-up)
Gdańsk
NR REF.: 1107611
The SSC Lead role is the senior operational site leader who will manage the successful operation of the CCS Europe Finance Shared Service Centre (SSC). The successful candidate will have significant shared service experience, with a proven track record of process transformation and transitioning business unit level finance services into a SSC, for a multi-site, multi-language organization.
The SSC Lead will consolidate existing BU level services by building a structured, sustainable and efficient SSC for the Europe region. Working in conjunction with the Process Leads, the SSC Lead will create a culture of active continuous process standardization and improvement. The core objectives of this role are to optimize transactional processing efficiencies, whilst enhancing compliance controls, and delivering timely, accurate financial reporting.
The SSC lead will be responsible for line management of the operational SSC process team leads, and will support the standardization of business processes to drive efficiency through improved productivity. The SSC lead will also perform customer account management duties to control KPI’s and SLA’s.
Responsibilities:
• General management of SSC site facilities, recruitment, team capability development, resource planning and performance management of SSC team
• Leverage and drive best in class SSC culture, including delivering ACE accreditation objectives
• Execute roadmap to converge on standard process
• Implement quality & continuous process improvements in the SSC
• Timely and accurate financial reporting
• Ensure level 6 process documentation is kept up to date
• Manage operational business unit relationships and communications post transition
• Manage functional support relationships and communications
• Ensure compliance to standard process and operation of controls
• Generate site level KPI's internal ops management and external customer feedback
• Own KPI's (internal and external), to ensure service delivery meets or exceeds agreed SLA
• Manage customer complaint escalations
• Organize root cause analysis for SLA failures & complaints
• Design recovery plan for delivery shortfall due to people issues
• Execute recovery plans (process & people issues)
• Execute internal/external audit activity and feedback recommendations/actions
• Maintain control & risk registers, own execution of remediation action plans
• Execute post go live site transition reviews to gather learnings and improve transition cycle
Ethics and compliance:
• Ensure adherence to all Company Policies and Procedures
• Be fully conversant and compliant with all Environmental Health and Safety procedures
• Complete quarterly ethics module as advised by Ethics & Compliance Officer
• Fully comply with all Quality, Environmental Health and Safety directives including but not limited to PPE, Accident Reporting, Cardinal Rules, Risk Assessment Method Statement and Achieving Competitive Excellence
Success measures:
• Achieve employee retention, development and efficiency targets
• Successful delivery of customer service in line with agreed SLA’s and KPI’s
• Maintain compliance with standard process to ensure financial controls executed consistently
• Internal customer feedback (Project Team, SSC Team, BU’s, & third party consultants)
Required knowledge & skills:
• Inspirational leader with excellent communication (written and oral) and interpersonal skills
• Self-motivated and highly flexible, able to work creatively and respond to a fast paced environment
• Ability to work cross-functionally and to manage expectations across multiple stakeholders
• Strong multi-tasking ability with a flexible approach and a willingness to travel
• Awareness of financial controls, excellent business acumen and strong analytical skills
• 15+ years of progressive industry experience
Educational and certification requirements:
• Formal accountancy qualification and/or Finance MBA preferred
Required experience:
• Prior experience of working at a senior level in a SSC – preference is EMEA
• Proven track record of managing large transaction processing teams (200+ employees)
Gdańsk
NR REF.: 1107611
The SSC Lead role is the senior operational site leader who will manage the successful operation of the CCS Europe Finance Shared Service Centre (SSC). The successful candidate will have significant shared service experience, with a proven track record of process transformation and transitioning business unit level finance services into a SSC, for a multi-site, multi-language organization.
The SSC Lead will consolidate existing BU level services by building a structured, sustainable and efficient SSC for the Europe region. Working in conjunction with the Process Leads, the SSC Lead will create a culture of active continuous process standardization and improvement. The core objectives of this role are to optimize transactional processing efficiencies, whilst enhancing compliance controls, and delivering timely, accurate financial reporting.
The SSC lead will be responsible for line management of the operational SSC process team leads, and will support the standardization of business processes to drive efficiency through improved productivity. The SSC lead will also perform customer account management duties to control KPI’s and SLA’s.
Responsibilities:
• General management of SSC site facilities, recruitment, team capability development, resource planning and performance management of SSC team
• Leverage and drive best in class SSC culture, including delivering ACE accreditation objectives
• Execute roadmap to converge on standard process
• Implement quality & continuous process improvements in the SSC
• Timely and accurate financial reporting
• Ensure level 6 process documentation is kept up to date
• Manage operational business unit relationships and communications post transition
• Manage functional support relationships and communications
• Ensure compliance to standard process and operation of controls
• Generate site level KPI's internal ops management and external customer feedback
• Own KPI's (internal and external), to ensure service delivery meets or exceeds agreed SLA
• Manage customer complaint escalations
• Organize root cause analysis for SLA failures & complaints
• Design recovery plan for delivery shortfall due to people issues
• Execute recovery plans (process & people issues)
• Execute internal/external audit activity and feedback recommendations/actions
• Maintain control & risk registers, own execution of remediation action plans
• Execute post go live site transition reviews to gather learnings and improve transition cycle
Ethics and compliance:
• Ensure adherence to all Company Policies and Procedures
• Be fully conversant and compliant with all Environmental Health and Safety procedures
• Complete quarterly ethics module as advised by Ethics & Compliance Officer
• Fully comply with all Quality, Environmental Health and Safety directives including but not limited to PPE, Accident Reporting, Cardinal Rules, Risk Assessment Method Statement and Achieving Competitive Excellence
Success measures:
• Achieve employee retention, development and efficiency targets
• Successful delivery of customer service in line with agreed SLA’s and KPI’s
• Maintain compliance with standard process to ensure financial controls executed consistently
• Internal customer feedback (Project Team, SSC Team, BU’s, & third party consultants)
Required knowledge & skills:
• Inspirational leader with excellent communication (written and oral) and interpersonal skills
• Self-motivated and highly flexible, able to work creatively and respond to a fast paced environment
• Ability to work cross-functionally and to manage expectations across multiple stakeholders
• Strong multi-tasking ability with a flexible approach and a willingness to travel
• Awareness of financial controls, excellent business acumen and strong analytical skills
• 15+ years of progressive industry experience
Educational and certification requirements:
• Formal accountancy qualification and/or Finance MBA preferred
Required experience:
• Prior experience of working at a senior level in a SSC – preference is EMEA
• Proven track record of managing large transaction processing teams (200+ employees)
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