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Specjalista ds. wsparcia technicznego z j.niemieckim (automatyka budynków)

Katowice, dolnośląskie

Hays Office

Opis stanowiska pracy

Specjalista ds. wsparcia technicznego z j.niemieckim (automatyka budynków)
Katowice
NR REF.: 1139769

Design solutions to drive safe living and quality of life

Opportunity for a Technical Support Specialist to join Honeywell Building Technologies in Katowice (Poland) during this exciting time of expansion for our business. As a member of the Technical Support team, you will provide first level technical support to customers using Honeywell Building products. Supporting customers from various countries across Europe will give you a chance to use your language capabilities on day to day basis.

The Role / Core responsibilities:
  • Handle entry level customer related issues and concerns
  • Record all customer interactions into a CRM (Customer Relationship Management) Database
  • Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
  • Actively participate in departmental activities and initiatives
  • Support the development of internal documentation
  • Work with Level IV Senior Support Engineers on new product testing and documentation
  • Comprehend and understand technical documents, quick start guides, and special application documentation
  • Maintain acceptable call evaluation requirement (> 92%)
  • Maintain acceptable VOC, KPI requirements

What’s in it for you?
  • Possibilities to grow within the newly built structures of Honeywell
  • Training and development opportunities
  • Full time contract
  • City center location in Katowice (great commute)
  • Multinational team and management focused on people development
  • Attractive benefits (Multisport card/ medical care/ access to financial adviser, psychologist or lawyer etc.)

We’re looking for
  • Bachelor Degree in technical field (or equivalent education or experience in similar roles)
  • Business fluent in written and spoken English and German
  • At least 1 year experience in providing technical support
  • Basic understanding of electronics concepts (electrical background)
  • Excellent communication skills (oral and written)
  • Previous experience with troubleshooting software or hardware
  • Strong knowledge of Microsoft

We value
  • Strong knowledge of Microsoft Operating Systems: Windows 7, 8, 10; Server 2008, 2012
  • Knowledge and experience with SQL 2005, SQ L 2008, or SQL 2012
  • Experience with LAN/WAN network technologies
  • Excellent interpersonal, organizational, and time management skills
  • Ability to drive improvements leading to greater customer experience, higher quality and lower costs

About Honeywell

Honeywell is a $40 billion diversified Fortune 100 leader with more than 131,000 employees in 100 countries around the world. Our core businesses [https://www.honeywell.com/who-we-are/overview] – Aerospace, Building Technologies, Safety and Productivity Solutions and Performance Materials and Technologies – are leaders in their respective industries, driving solutions that make people’s lives better every day. Chances are that there are Honeywell products all around you right now.

Prezentacja firmy

Zespół HAYS Office Support specjalizuje się usługach cross-dywizyjnych i ukierunkowany... jest na poszukiwanie pracowników do działów administracji, kandydatów specjalizujących się w zagadnieniach HR, czy też osób do Call Centre/BPO.
W ramach specjalizacji HAYS Office Suport obsługiwane są następujące jednostki: obsługa biura / sekretariat (od stanowisk asystentów i młodszych specjalistów, po stanowiska HR Manager, Office Manager itp.), zasoby ludzkie (HR Direktor, HR Advisor, stanowiska specjalistyczne w działach HR) oraz Contact Cetle/BPO.


At HAYS Office Support our expert consultants provide exceptional cross-divisional service to candidates and clients alike by placing candidates across all levels of administrative, HR and Call Centre/BPO roles. Within this specialism we operate 3 units: Office Support/Secretarial (from office junior and data entry roles up to administration manager, office manager and project management positions), Human Resources (HR Manager and Director roles as well as HR Advisor , Generalist and Specialist jobs), Contact Centre/BPO (from Agent / Advisor level positions in inbound service & sales, inbound or outbound customer service representatives to centre team leader and team manager, as well as call centre trainer and operations director roles).
  Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
21/07/2021
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
1 rok
Min. wykształcenie:
Policealne
Branża / kategoria:
Praca Obsługa klienta , Praca Call Center / Telemarketing , Praca Doradztwo / Konsulting
do góry