We are hiring for one of the Cargotec Group businesses - Hiab that decided to create a brand new Customer Experience Support Centre in Gdańsk.
As pioneers and a global leader, Hiab is ambitious to write forward their success story, inspiring and shaping industry. As the world in which they operate with class-leading products, intelligent services and innovative digital solutions is constantly changing.
If you are able to deliver professional customer service, thrive to improve yourself and the company, then youre at the right place.
We are hiring a new engineering team where one of the key roles is Spare Parts Technical Support Engineer (6 roles), who searches solutions for spare parts enquiries. Delivers the best customer support by advising our service network with the right spare parts or retrofit kits to buy.
So, if you are willing to take on a new challenge and learn, lets talk! We will happily provide you with more details about the offer.
spare parts technical support engineer
Gdańsk- Taking part in creating new customer experience support centre with long term perspectives
- Being a part of knowledge sharing process internationally
- A challenging position in a global organisation with a variety of interesting tasks in growing business and a changing environment
- Supportive workplace and development possibilities while taking part in internal corporate projects
- Multiple occasions to implement your ideas for improvements
- Wide range of benefits (Medicover Healthcare package, Multisport card or AXA Life Insurance)
- Support our service network in identifying the right spare parts to drive customer satisfaction
- Support our service network in case of retrofit kits enquiries
- Collaborate during New Product Development by proposing recommended stock lists
- Perform customer request handling via JIRA, use of E-Commerce platform, SAP ERP system, Windchill, Product Data Management Link and C-Service
- Speed up responsiveness and secure functionality of Hiab products and parts flow
- Collaborate in aligning our part assortment with the parts catalogues teams (C-Service)
- Collaborate with the Product Lifecycle Management team for maintenance and repair kits creation
- Based of case statistics proposes process improvements to drive down the number of tickets
- Support the service team for service & circular letters from Product Support
- At least 3 years of relevant experience in a technical/commercial role in a service or production environment
- Relevant and completed education in Electrical, Hydraulic or Mechanical Engineering
- Experience with Product Data Management and ERP systems
- Knowledge of English on advanced level
- Very good analytical skills
- Customer focused approach
- A strong interest in developing existing and new processes, tools and ways of working to increase efficiency and productivity
- Excellent cooperation skills, ability to work with different cultures, ability to work independently and in teams
Hiab is part of Cargotec
Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.
Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com
Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com
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