ServiceNow System Owner
KatowiceServiceNow System Owner
Katowice
NR REF.: 1148497
Your new company
For our Client, well-known international manufacturing company, we are looking for a person interested in the role of ServiceNow System Owner
Your new role
The Service Now System Owner will be responsible for technical operations of the Service Now instance including ITSM, ITBM and ITOM modules. The person on this position will be responsible for the system health, monitoring, SLA definition, training of 1st and 2nd level staff including all systems changes to ensure proper operations. This team will be setup in the Central IT function of the company. System Owner will be also responsible for maintaining agreed SLA, developing system road-map and act as the quality gate keeper for the project and changes implemented in the system.
Key responsibilities:
- Ensure and control application/system operation/platform operation
- Act as escalation manager
- Perform Application Consulting to business partner
- Ensure proper knowledge transfer to 1st and 2nd level
- Manage Service and System budget
- Manage business critical Incidents to meet business requirements
- Ensure Application, Driver and relevant Middleware compatibility and operations
- Technical operation, including corrective and pro-active maintenance
- Change and Release Management
- Meet availability and performance targets
- Plan availability, license, operational costs and capacity of the relevant applications
- Continuous improvement on systems
What you'll need to succeed
- Managed/Supported ServiceNow environment based and on prem systems
- 6+ years experience in an IT Service Management environment
- 5+ years in an international environment
- communicator and enabler
- strong analytical skills
- strong communication and negotiation skills
- Substantial experience in working in international IT Service Organisations,
- Strong administrative experience in cloud services and infrastructures, such as Microsoft Azure and AWS
- Experience in other infrastructure services related to virtualisation
- Working knowledge is preferred in at least one of the following related-skillsets:
- ServiceNow Knowledge (ITSM)
- Basic JavaScript Development
- Networks design and configuration
What you'll get in return
The company offers interesting path of career, provides attractive salary, flexible working hours (possibility to work from home) and professional training. Social package includes private medical care, Multisport, life insurance.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Katowice
NR REF.: 1148497
Your new company
For our Client, well-known international manufacturing company, we are looking for a person interested in the role of ServiceNow System Owner
Your new role
The Service Now System Owner will be responsible for technical operations of the Service Now instance including ITSM, ITBM and ITOM modules. The person on this position will be responsible for the system health, monitoring, SLA definition, training of 1st and 2nd level staff including all systems changes to ensure proper operations. This team will be setup in the Central IT function of the company. System Owner will be also responsible for maintaining agreed SLA, developing system road-map and act as the quality gate keeper for the project and changes implemented in the system.
Key responsibilities:
- Ensure and control application/system operation/platform operation
- Act as escalation manager
- Perform Application Consulting to business partner
- Ensure proper knowledge transfer to 1st and 2nd level
- Manage Service and System budget
- Manage business critical Incidents to meet business requirements
- Ensure Application, Driver and relevant Middleware compatibility and operations
- Technical operation, including corrective and pro-active maintenance
- Change and Release Management
- Meet availability and performance targets
- Plan availability, license, operational costs and capacity of the relevant applications
- Continuous improvement on systems
What you'll need to succeed
- Managed/Supported ServiceNow environment based and on prem systems
- 6+ years experience in an IT Service Management environment
- 5+ years in an international environment
- communicator and enabler
- strong analytical skills
- strong communication and negotiation skills
- Substantial experience in working in international IT Service Organisations,
- Strong administrative experience in cloud services and infrastructures, such as Microsoft Azure and AWS
- Experience in other infrastructure services related to virtualisation
- Working knowledge is preferred in at least one of the following related-skillsets:
- ServiceNow Knowledge (ITSM)
- Basic JavaScript Development
- Networks design and configuration
What you'll get in return
The company offers interesting path of career, provides attractive salary, flexible working hours (possibility to work from home) and professional training. Social package includes private medical care, Multisport, life insurance.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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