Service Desk Specialist with German
KatowiceService Desk Specialist with German
Katowice
NR REF.: 1171267
In this position you will be responsible for various operational IT Support activities within an IT Helpdesk area in our Shared Services Center office in Katowice. You would be joining a developing support team, which is supporting with all employees of Company.
WHAT TASKS CAN YOU EXPECT?
WHAT SKILLS AND EXPERIENCES SHOULD YOU HAVE?
WHAT CAN WE OFFER TO YOU?
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
Katowice
NR REF.: 1171267
In this position you will be responsible for various operational IT Support activities within an IT Helpdesk area in our Shared Services Center office in Katowice. You would be joining a developing support team, which is supporting with all employees of Company.
WHAT TASKS CAN YOU EXPECT?
- SPOC for all IT related issues and service requests
- Remote Incident Analysis
- Remote Incident Resolution if applicable in 1st Level
- End user advice on SR related to IT. Such as IT equipment, IT software, rights management and other
- Documentation of incoming SR and IR in the ITSM System
- Routing of SR and IR to responsible 2nd and 3rd Level Teams if not solvable within 1st Level
- Support of IT colleagues in ITSM (handling and routing advice).
- Setup of ITSM Knowledge Base Articles
WHAT SKILLS AND EXPERIENCES SHOULD YOU HAVE?
- Experience on similar position or experience in Customer Service area
- Fluent in German (verbal and written) and knowledge of English
- Very good communication skills and strong customer driven focus
- General IT understanding
- Familiarity with Windows systems and troubleshooting, dealing with various IT Systems
- Experience in working with ticketing system
- Knowledge of Microsoft Office Products like Outlook, Skype for Business
- Attention to details and problem-solving attitude
WHAT CAN WE OFFER TO YOU?
- Annual bonus
- Remote work possibility
- International environment and daily usage of foreign languages
- Real development opportunities
- Training and implementation towards new responsibilities as well as to the team
- A package of benefits: private medical care, Accident Insurance, Group Life Insurance, sports card, gift vouchers for special occasions (e.g. St. Nicholas Day, Christmas, Children's Day), additional compensations from the Company Social Benefits Fund based on the internal policies
- Comfortable working space in a modern office in Katowice
- Direct communication and no formal dress code
- Employment recommendation programme
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
