Service Desk Agent with German

The job is perfectly for You if You have some basic experience in with working within Customer Service , IT or similar Service Desk environment or if You have excellent skills of German and English.

Client Details

Newly opened IT Service Center in Katowice - benchmark for construction products and systems as well as insulation materials.

Description

Investigate, resolve and escalate all tickets reported to the Service Desk
Act as ticket owner and lead communication with requestor for incident life cycle
Achieve a high 1st level resolution rate/adequate documentation
Initial assessment of the incident /service request
Resolve in case possible and in line with internal procedures and personal authorization level
Escalate to 2nd level / dispatch local onsite support in case physical
Contribute to knowledge management

Profile

From 1-3 years of professional experience with working witin Customer Service, IT or similar Service Desk environment
Fluent German and English
Relevant experience in SAP (nice to have)
Technical, IT acumen
Excellent communication skills
Openess to learn
Organisation skills

Job Offer

Private medical health
Language courses financial support
Financial bonuses
Sport card
Educational financial support
Life Insurance

Please apply via the button on the right side of this job offer.

Job details

Location: Katowice
Contract type: Permanent

About Michael Page

Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.

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Job Description