Service Desk Agent with German

Michael Page

Katowice, śląskie

Michael Page Michael Page

Service Desk Agent with German

The job is perfectly for You if You have some basic experience in with working within Customer Service , IT or similar Service Desk environment or if You have excellent skills of German and English.

Client Details

Newly opened IT Service Center in Katowice - benchmark for construction products and systems as well as insulation materials.


  • Investigate, resolve and escalate all tickets reported to the Service Desk
  • Act as ticket owner and lead communication with requestor for incident life cycle
  • Achieve a high 1st level resolution rate/adequate documentation
  • Initial assessment of the incident /service request
  • Resolve in case possible and in line with internal procedures and personal authorization level
  • Escalate to 2nd level / dispatch local onsite support in case physical
  • Contribute to knowledge management


  • From 1-3 years of professional experience with working witin Customer Service, IT or similar Service Desk environment
  • Fluent German and English
  • Relevant experience in SAP (nice to have)
  • Technical, IT acumen
  • Excellent communication skills
  • Openess to learn
  • Organisation skills

Job Offer

  • Private medical health
  • Language courses financial support
  • Financial bonuses
  • Sport card
  • Educational financial support
  • Life Insurance
Please apply via the button on the right side of this job offer.
Michael Page Michael Page

Job details

Location: Katowice
Contract type: Na czas nieokreślony

About Michael Page

Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.


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