- All stages in our recruitment process can be done remotely -
Service Delivery Manager
Location: Remote Poland PROJECT DESCRIPTION
RESPONSIBILITIES
SKILLS
MUST
NICE TO HAVE
The successful candidate will work within Analytics practice and be mainly responsible for ongoing operation of delivered solutions. The role focuses on leading Delivery team and cooperating with Account Delivery Executive to support account growth. This role will require frequent contacts with Account Management and Project Team as well as client exposure.
RESPONSIBILITIES
Service Delivery Manager responsibilities:
- Assure that operations of supported service is delivered in accordance with the contractual requirements
- Prioritize work to ensure that issues with the greatest business impact to the customer are resolved first
- Monitor and reports Service Level adherence on an on-going basis
- Take responsibility for the integrity of the services and therefore any changes to the components of the service
- Represent DXC Application Management organization in giving recommendation for Go/No-Go decisions of final stages of the projects/major changes
- Own AMS team processes, procedures and related tools, in alignment with account's Service Delivery model, process monitoring to prevent recurrent failures
- Prepare Service Delivery reporting
- Charter, initiate and coordinate delivery of Service Improvement Plans & is accountable for deploying in AMS Team actions resulting from these initiatives
- Support upsell opportunities by providing Application Management input for deal proposal development
SKILLS
MUST
- University degree (B.Sc. or M.Sc.),
- At least five years of working experience in a role with client exposure
- Experience in remote work - including cooperation with nearshore and offshore support teams
- Fluent written and spoken English
- Fast learning
- Communication skills
- Teamwork
- Professional and responsible approach to work with customer focus
NICE TO HAVE
- ITIL methodology familiarity
- PMP or Prince 2 certification
- Agile, SCRUM familiarity or certification
- Experience in working in multinational environment
- Competitive salary
- Luxoft Training Center
- Access to e-learning Library
- Individual development plans
- Long-term cooperation with possibility to gain experience in different projects and technologies
- A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
- Group Life Insurance
- Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
- Medical costs reimbursement for employees (up to certain amount per quarter)
- Travel Insurance
- Benefit Program - Cafeteria and Multisport Card
- Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
- Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
- Convenient locations in a modern offices with game rooms
- Multinational projects for clients all over the world
Please apply with the button on the right side of this job offer.
We kindly inform you that we will contact only chosen candidates. If you are interested in the above position, please apply by submitting your CV in English
Check out our open roles at career.luxoft.com
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Check out our open roles at career.luxoft.com
and follow us on Facebook!
www.facebook.com/luxoft.poland
