Service Delivery Manager
Gliwice Service Delivery Manager
Gliwice
NR REF.: 1126990
Your new company
For our client, well-known international company we are looking for a person interested in the role of Service Delivery Manager.
Your new role
As Service Delivery Manager you are end-to-end responsible for providing nonstandard deliveries and network services. You are frequently in contact with representatives of several business areas to be able to determine the quality of the current service and to align the requirements for the future of the service. Reviews of the service are being led by the Service Delivery Manager using continual service improvement processes – providing a clear and aligned service roadmap (including review, and possible integration, of related non-standard deliveries). As we intend to build up a strong and diverse team the division of service responsibilities can change over time and require a broad service management understanding overall.
More responsibilities:
• Ensure efficient and transparent financial management of the service, including setup of structures/keys for cost charge out
• Ensure that all service models and service solutions designs conform to strategic architectural, governance and other corporate requirements
• Ensure that improvement initiatives identified in service reviews are acted on and progress reports are provided to customers
• Being the escalation gateway from the customer to supply and vice versa
• Ensure that all service models and service solution designs conform to strategic architectural, governance and other corporate requirements.
What you'll need to succeed
• You are a technical leader who people turn to about the latest developments in Office 365 and the other collaboration services
• 10 years of experience in IT and general knowledge of current IT and collaboration technology.
• 5 years of experience in Project Management or similar experience with strong customer focus;
• Experience in Network services
• Ability to design and deliver presentations to all levels of an organization;
• Experience in the full technology service lifecycle along with strong financial management knowledge to monitor and manage technology services expenditure;
• Experience in shaping, delivering and improving service design, transition and delivery;
• Knowledge & proven experience in existing ITSM frameworks and related processes (e.g. ITIL, ISO 20000)
• Good command of written and spoken English (B2 at least) and good communication skills
• Willingness to business travel
What you'll get in return
Our Client offers an opportunity for professional development (training budget), attractive salary adequate to the skills and experience, rich benefit package (e.g. private healthcare & Multisport card), remote working (up to 6 days per month) and job in an international environment and a young, dynamic team with ambitious yet realistic goals fostered by team spirit and open communication.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Gliwice
NR REF.: 1126990
Your new company
For our client, well-known international company we are looking for a person interested in the role of Service Delivery Manager.
Your new role
As Service Delivery Manager you are end-to-end responsible for providing nonstandard deliveries and network services. You are frequently in contact with representatives of several business areas to be able to determine the quality of the current service and to align the requirements for the future of the service. Reviews of the service are being led by the Service Delivery Manager using continual service improvement processes – providing a clear and aligned service roadmap (including review, and possible integration, of related non-standard deliveries). As we intend to build up a strong and diverse team the division of service responsibilities can change over time and require a broad service management understanding overall.
More responsibilities:
• Ensure efficient and transparent financial management of the service, including setup of structures/keys for cost charge out
• Ensure that all service models and service solutions designs conform to strategic architectural, governance and other corporate requirements
• Ensure that improvement initiatives identified in service reviews are acted on and progress reports are provided to customers
• Being the escalation gateway from the customer to supply and vice versa
• Ensure that all service models and service solution designs conform to strategic architectural, governance and other corporate requirements.
What you'll need to succeed
• You are a technical leader who people turn to about the latest developments in Office 365 and the other collaboration services
• 10 years of experience in IT and general knowledge of current IT and collaboration technology.
• 5 years of experience in Project Management or similar experience with strong customer focus;
• Experience in Network services
• Ability to design and deliver presentations to all levels of an organization;
• Experience in the full technology service lifecycle along with strong financial management knowledge to monitor and manage technology services expenditure;
• Experience in shaping, delivering and improving service design, transition and delivery;
• Knowledge & proven experience in existing ITSM frameworks and related processes (e.g. ITIL, ISO 20000)
• Good command of written and spoken English (B2 at least) and good communication skills
• Willingness to business travel
What you'll get in return
Our Client offers an opportunity for professional development (training budget), attractive salary adequate to the skills and experience, rich benefit package (e.g. private healthcare & Multisport card), remote working (up to 6 days per month) and job in an international environment and a young, dynamic team with ambitious yet realistic goals fostered by team spirit and open communication.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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