Service Delivery Manager
Location: GdańskRegion:
Ref.: SDM/GDY/1802/MA
What would you do?
You will be a trusted partner of our client’s IT Department Managers, providing them support of NBC’s software engineering teams. You will be coordinating the entire staffing and delivery process – understanding client’s need, recruitment & on-boarding of new team members, and finally manage your team, and make your client delighted.
We help our clients to deliver their software projects, therefore your IT background will be crucial to understanding client’s challenges and expectations. In the same time, you will face many business related and people management related challenges – you need to take care both for NBC’s operations profitability and for satisfaction and engagement of each NBC’s engineer assigned to your projects.
Sounds like a challenging job? Well, it is:) But you can count on tremendous support of our exceptional recruitment team, sales division and fellow Delivery Managers. You will never be left alone!
We need you to:
- have a well-developed interpersonal and communication skills, ease of building new relationships, proficiency in giving feedback etc.
- have a proactive attitude, very good organizational skills and business orientation
- have People Management experience and drive to develop your team (hiring, appraisals, promotions, motivation, development etc.)
- acted as Account Manager or have other sales related experience
- have a good level of speaking and writing of English language (at least B2)
Even better if you:
- have experience in directly managing medium to large development teams, preferably in an outsourcing/off-shoring setup
- have a good understanding of software development processes and overview of currently used technologies
- have Project Management expertise
What's in it for you?
- attractive salary
- comfortable employment model (you choose type of agreement)
- no stiff organizational structure and fast decision making
- great additional benefits including Multisport card, Medicover, language lessons