Service & Aftermarket Manager

Gliwice

Service & Aftermarket Manager
Gliwice
NR REF.: 1173993

For our Client, international company from steel construction industry we are looking for Service & Aftermarket Manager.
We are looking for a detail-oriented service manager to manage service department and handle customer service interactions, aftersales, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.
To be successful as a service manager, you should display technical knowledge as well as a strong sales-minded attitude and excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers.


Responsibilities:

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Manage aftersales department
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Helping to train new employees in company procedures

Requirements

• Technical university degree
• Strong industry knowledge
• Degree in business, administration, or a related field may be advantageous
• Excellent leadership, communication, sales, and customer service skills
• Computer literacy and good organizational skills
• Strong creative thinking and problem-solving skills
• Driving license

Our Client offers:

• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• parking space for employees
• leisure zone
• christmas gifts
• employee referral program
• opportunity to obtain permits and licenses

Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.