Senior SAP Support Specialist
For the Scandinavian company, which is well-known for its innovative approach and friendly working environment we are seeking to recruit experienced Senior SAP Support Specialist to join office based in Warsaw.
Client Details
For the Scandinavian company, which is well-known for its innovative approach and friendly working environment we are seeking to recruit experienced Senior SAP Support Specialist to join office based in Warsaw.
Description
- Run initial investigations, diagnosis and resolution on received 2nd level SAP incidents
- Assign unresolved Incidents to appropriate further level support group
- Verify resolution with end users and follow up on incidents according to Service Level Agreements
- I&E Support (Innovation & Engineering)
- Regular communication to end users, super users and SAP Competence Team by phone, ticket system and Microsoft Teams
- Driving incident flow on SAP support tickets and collaborate with 1st line SAP Service Desk
- Work with an internal knowledge base and develop it further
- Support business in using standard operation procedures & processes
- Follow escalation procedures and escalate major incidents to SAP Operations Group Leader & global Incident Management
Profile
- Advanced IT system knowledge, ERP and SAP system operation skills, basic understanding of all SAP module.
- Some years of experience in SAP Production Planning & Control, Plant Maintenance & Customer Service.
- Understanding in Engineering and Product Lifecycle Management, Assembly and Equipment's, spare parts planning, Material Resource Planning, Integrated Business Planning valuable.
- As within a full ITIL driven IT organization experience in way of workings for standard ITIL processes, like incident management, are expected.
- Must be competent in spoken and written English.
- Bachelor degree or higher is prerequisite
Job Offer
- Permanent employment contract
- Friendly atmosphere
- Flexible working hours
- Home office
- Private medical health care
- Sport card
- Life insurance
- Vouchers for holidays
- Convenient office location
Please apply via the button on the right side of this job offer.
Job details
Location: Poznań
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
Location: Poznań
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
Follow us on:
