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Senior Customer Service with Spanish

Katowice, śląskie

Hays Office

Opis stanowiska pracy

Senior Customer Service with Spanish
Katowice
NR REF.: 1134926


Your new company
For our Client - the global company, we are currently looking for :

Your new role
  • Responsible for the operational tasks related to pricing mistakes analysis and its resolution accurately and efficiently to achieve the fixed service level target
  • Coordinating all required continuous improvement actions. Solving issues and making decision based on the best knowledge of the processes from O2C area
  • Responsibility for the proactive price control process (caring for the correctness and timeliness, knowledge of procedures, rules & improvements) across multiple countries
  • Analysis and solving pricing differences detected before the billing by proper price refreshment & billing block removal process
  • Price Control Efficiency assurance- focus on elimination of price discrepancies to reduce pricing claims, claims analysis in order to identify inefficiencies within the process
  • Reduce price control laps time and making sure that all price mistakes are resolved as soon as possible and all issues are escalated accordingly to MSO

What you'll need to succeed

  • Customer Focus (focus on internal customers and impact on our external customers)
  • English and Spanish fluently
  • Bias for action (focus on results and use of intelligent risk taking)
  • Team Alignment (team player; supports and respects others)
  • Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)

What you'll get in return

Great working atmosphere, opportunities supported by organisation for personal and professional development

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Prezentacja firmy

Zespół HAYS Office Support specjalizuje się usługach cross-dywizyjnych i ukierunkowany... jest na poszukiwanie pracowników do działów administracji, kandydatów specjalizujących się w zagadnieniach HR, czy też osób do Call Centre/BPO.
W ramach specjalizacji HAYS Office Suport obsługiwane są następujące jednostki: obsługa biura / sekretariat (od stanowisk asystentów i młodszych specjalistów, po stanowiska HR Manager, Office Manager itp.), zasoby ludzkie (HR Direktor, HR Advisor, stanowiska specjalistyczne w działach HR) oraz Contact Cetle/BPO.


At HAYS Office Support our expert consultants provide exceptional cross-divisional service to candidates and clients alike by placing candidates across all levels of administrative, HR and Call Centre/BPO roles. Within this specialism we operate 3 units: Office Support/Secretarial (from office junior and data entry roles up to administration manager, office manager and project management positions), Human Resources (HR Manager and Director roles as well as HR Advisor , Generalist and Specialist jobs), Contact Centre/BPO (from Agent / Advisor level positions in inbound service & sales, inbound or outbound customer service representatives to centre team leader and team manager, as well as call centre trainer and operations director roles).
  Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
10/06/2020
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas określony
Liczba wakatów:
1
Min. doświadczenie:
1 rok
Min. wykształcenie:
Policealne
Branża / kategoria:
Praca Obsługa klienta , Praca Call Center / Telemarketing , Praca Doradztwo / Konsulting
do góry