Senior Customer Service with French

The selected candidate will have a unique opportunity to enhance our customer experiences, tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.

Informacje o kliencie

Our Client is an international, production, dynamic company. We are looking for candidates who are interested in the position of Senior Customer Service with French for their Shared Service Center located in Katowice.

Opis stanowiska

• Respond to all customer queries related to: product availability, stock levels, pricing lists, lead times, minimum order quantity and/or value.
• Track, follow-up and resolve customer's outstanding issues in a timely fashion.
• Interpret customer requirements, match products to customer specifications, ensure quote is technically compatible by communicating with other departments and staff to determine and clarify project requirements. Use technical knowledge to prepare offer.
• Actively taking part in shadowing during the visit at the sending site - reviews the documentation and compares it with the tasks that are being done, gathers customers specific requirements, identifies backlog.
• Act as an active interface between customer Integrated Supply Chain (ISC), Logistics, , Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximize revenue.
• Maintain Customer Master Data in ERP system.

Profil kandydata

• Experience in a customer service role - minimum 2 years of experience.
• Experience in transition of processes, knowledge transfers.
• Very good, practical knowledge of both French and English language.
• Experience with Microsoft Office and strong orientation to problem solving and analysis.
• Experience with IFS or SAP system will be an advantage.
• Ability to build long-term relationships with customers by establishing trust and credibility.

Oferujemy

• Private medical care.
• Life insurance.
• Flexible working time.
• Benefit systems package.
• Multisport card.
• Work in a multicultural environment,
• Training's opportunities,
• Hybrid model.