Senior Customer Service - European languages
The Senior Customer Care Representative supports Customer Care Supervisor in ensuring that company is a reliable, professional and responsive partner for all Customers within Europe.
Client Details
We are looking for individuals who will be developing a new Shared Service Center based in Prague! Our Client is an international, stable, and well-known company from the medical sector that will migrate several processes from its subsidiaries to the heart of Europe.
Description
- Call handling
- Manages product and service complaints
- Ensures a correct Customer Master Data maintenance
- Ensures a correct Orders handling: Quotations, Orders, Deliveries and Invoices
- Ensures a reliable Product Support (basic level)
- Assures fulfilment of the local legal requirements
- Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints
- Reaches local Customer Care targets
- Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.
- Promotes campaigns and offers agreed with the Customer Care Manager.
- Manages Leads qualification
- Works and leverages relations with sister companies
Profile
- At least 3 years of experience in Customer Service filed
-
Expert knowledge as SAP user for Customer Care modules
-
Valuable knowledge as user in CRM systems
-
Knowledge of English Language
- Knowledge of European languages at least at C1 level
Job Offer
Attractive base salary with 25 days of holiday.
Location: Prague
Contract type: Permanent
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
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Job Description
The Senior Customer Care Representative supports Customer Care Supervisor in ensuring that company is a reliable, professional and responsive partner for all Customers within Europe.
Client Details
We are looking for individuals who will be developing a new Shared Service Center based in Prague! Our Client is an international, stable, and well-known company from the medical sector that will migrate several processes from its subsidiaries to the heart of Europe.
Description
- Call handling
- Manages product and service complaints
- Ensures a correct Customer Master Data maintenance
- Ensures a correct Orders handling: Quotations, Orders, Deliveries and Invoices
- Ensures a reliable Product Support (basic level)
- Assures fulfilment of the local legal requirements
- Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints
- Reaches local Customer Care targets
- Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.
- Promotes campaigns and offers agreed with the Customer Care Manager.
- Manages Leads qualification
- Works and leverages relations with sister companies
Profile
- At least 3 years of experience in Customer Service filed
-
Expert knowledge as SAP user for Customer Care modules
-
Valuable knowledge as user in CRM systems
-
Knowledge of English Language
- Knowledge of European languages at least at C1 level
Job Offer
Attractive base salary with 25 days of holiday.
Additional Information
- Last updated
- Employment type
- Full time
- Contract type
- Permanent
- Number of vacancies
- 1
- Min. experience
- No experience
- Min. education
- No studies
- Industry / category
- Jobs in Customer Service
