Senior Customer Service - European languages

The Senior Customer Care Representative supports Customer Care Supervisor in ensuring that company is a reliable, professional and responsive partner for all Customers within Europe.

Client Details

We are looking for individuals who will be developing a new Shared Service Center based in Prague! Our Client is an international, stable, and well-known company from the medical sector that will migrate several processes from its subsidiaries to the heart of Europe.

Description

• Call handling
• Manages product and service complaints
• Ensures a correct Customer Master Data maintenance
• Ensures a correct Orders handling: Quotations, Orders, Deliveries and Invoices
• Ensures a reliable Product Support (basic level)
• Assures fulfilment of the local legal requirements
• Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints
• Reaches local Customer Care targets
• Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.
• Promotes campaigns and offers agreed with the Customer Care Manager.
• Manages Leads qualification
• Works and leverages relations with sister companies

Profile

• At least 3 years of experience in Customer Service filed

• Expert knowledge as SAP user for Customer Care modules

• Valuable knowledge as user in CRM systems

• Knowledge of English Language

• Knowledge of European languages at least at C1 level

Job Offer

Attractive base salary with 25 days of holiday.

Please apply via the button on the right side of this job offer.

Job details

Location: Prague
Contract type: Na czas nieokreślony

About Michael Page

Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.

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