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The Senior Customer Care Representative supports Customer Care Supervisor in ensuring that company is a reliable, professional and responsive partner for all Customers within Europe.
Client Details
We are looking for individuals who will be developing a new Shared Service Center based in Prague! Our Client is an international, stable, and well-known company from the medical sector that will migrate several processes from its subsidiaries to the heart of Europe.
Description
Call handling
Manages product and service complaints
Ensures a correct Customer Master Data maintenance
Ensures a correct Orders handling: Quotations, Orders, Deliveries and Invoices
Ensures a reliable Product Support (basic level)
Assures fulfilment of the local legal requirements
Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints
Reaches local Customer Care targets
Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.
Promotes campaigns and offers agreed with the Customer Care Manager.
Manages Leads qualification
Works and leverages relations with sister companies
Profile
At least 3 years of experience in Customer Service filed
Expert knowledge as SAP user for Customer Care modules
Valuable knowledge as user in CRM systems
Knowledge of English Language
Knowledge of European languages at least at C1 level
Job Offer
Attractive base salary with 25 days of holiday.
Please apply via the button on the right side of this job offer.
Job details
Location: Prague Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.