Opis stanowiska pracy

The Senior Customer Care Representative supports Customer Care Supervisor in ensuring that company is a reliable, professional and responsive partner for all Customers within Europe.

Client Details

We are looking for individuals who will be developing a new Shared Service Center based in Prague! Our Client is an international, stable, and well-known company from the medical sector that will migrate several processes from its subsidiaries to the heart of Europe.

Description

• Call handling
• Manages product and service complaints
• Ensures a correct Customer Master Data maintenance
• Ensures a correct Orders handling: Quotations, Orders, Deliveries and Invoices
• Ensures a reliable Product Support (basic level)
• Assures fulfilment of the local legal requirements
• Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints
• Reaches local Customer Care targets
• Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.
• Promotes campaigns and offers agreed with the Customer Care Manager.
• Manages Leads qualification
• Works and leverages relations with sister companies

Profile

• At least 3 years of experience in Customer Service filed

• Expert knowledge as SAP user for Customer Care modules

• Valuable knowledge as user in CRM systems

• Knowledge of English Language

• Knowledge of European languages at least at C1 level

Job Offer

Attractive base salary with 25 days of holiday.