HRO Personnel is a Human Resources service provider operating under numer 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:
Senior Client Service Representative with English (Gdańsk)
Key Accountabilities:
• Provide inquiry and operational support to internal and external clients on complex, high risk asset servicing functions
• Support Asset Managers trading in multiple instruments and products
• Daily Market Trade Settlement Reporting – Mitigating risk by managing settlement of trade and cash exposure
• Maintenance of accurate records of research, follow up and client interaction
• Initiates communication to clients on complex asset servicing matters
• Liaison with the internal service teams to solve enquiries raised and collaborate to build a cohesive service delivery model. Identifies the need for escalation of issues
• Proactively identifies service issues with client facing impact and brings them to the attention of appropriate parties for resolution
• Proactive management of Asset Manager Relationships, through regular service review
• Ensure all relevant regulation & internal procedures are completed and adhered to
• Ensure Alignment on market industry changes and trends
• Communicate professionally and timely while utilizing proper method of communication with business units and clients
• Communicate effectively on issues/problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution
• Keep Team Supervisor informed as to the daily work or projects progress and status of requests
• Contribute actively in team activities, sharing experiences and ideas
• Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role
• Ensure the highest level of the Code of Conduct is displayed in your behavior
• Support the “Risk Excellence” culture within the business
• Promote a culture of transparency when dealing with clients, management, auditors and regulators
Requirements:
• Strong customer service, communication, organizational and problem solving skills
• Ability to multitask, ensure accuracy and execute against pre-determined deadlines
• Work independently to research and resolve problems considering multiple avenues for resolution
• Ability to work with moderate guidance, accountable for individual results and impact on work group
• Adhere to clean desk policy, data privacy policy and thorough record keeping
We offer:
• Employee savings plan
• Premium life insurance package
• VIP medical package
• International operating environment
• Language classes
• Soft skills trainings
• Technical workshops
• Development sessions with a mentor
• Diversity of opportunities across a range of challenging and highly complex activities
• Technical or leadership career pathway
Please add the following clause to the end of your submitted CV: “I hereby consent for HRO Recruitment, a brand of HRO Personnel Sp. z o.o. with their head office in Warsaw at Puławska 182, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”
