Salesforce Team Lead - Journey Enablers
KatowiceSalesforce Team Lead - Journey Enablers
Katowice
NR REF.: 1172868
Your new company
For our client we are looking for a Salesforce Team Lead to join Global IT Hub in Katowice.
Your new role
Service Enablers team will be responsible for defining and configuring journeys and support capabilities that make Sales Service Operations. Configuring journeys to keep the link with the end Customers, knowledge management support, Service Partner Management, CTI Integration, etc. As a Team Lead SMS Enablers you are an IT manager responsible for SalesForce based product configuration, working jointly with Central Sales, Marketing and Sales Functions and international NSCs. Moreover, you will be responsible for leading process enhancements, implementation projects and personnel performance management, including providing regular update and reviews, and will lead through Agile values and mindset to work in a constantly changing environment.
Team Leadership:
Delivery:
What you'll need to succeed
What you'll get in return
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
Katowice
NR REF.: 1172868
Your new company
For our client we are looking for a Salesforce Team Lead to join Global IT Hub in Katowice.
Your new role
Service Enablers team will be responsible for defining and configuring journeys and support capabilities that make Sales Service Operations. Configuring journeys to keep the link with the end Customers, knowledge management support, Service Partner Management, CTI Integration, etc. As a Team Lead SMS Enablers you are an IT manager responsible for SalesForce based product configuration, working jointly with Central Sales, Marketing and Sales Functions and international NSCs. Moreover, you will be responsible for leading process enhancements, implementation projects and personnel performance management, including providing regular update and reviews, and will lead through Agile values and mindset to work in a constantly changing environment.
Team Leadership:
- Retain and develop team members through development plans, training journeys and regular performance evaluations
- Define and execute partners/subcontractors needs to complement or extend capacities when needed
- Manage Team capacity plan and assignment for projects/process enhancements; ensure all team members understand and/or use and/or adhere to Group directives, processes and tools
- Ensure Service Enablers value stream integration across the end-to-end Service Processes, jointly with teams under the responsibility of SMS tower
Delivery:
- Monitor capacity and velocity to ensure deliveries on time/on budget/in scope avoiding under/over resources assignments
- Collaborate with Central teams and NSCs to guide how Salesforce-based solution will meet Business goals and challenges
- Collaborate with Central teams and NSCs to ensure that Service Products team guide how SalesForce-based solution will meet Business goals and provide feasible estimations
- Effectively escalate issues to the Head of Sales, Marketing and Service in a timely manner
What you'll need to succeed
- You hold a successfully completed university degree or a comparable qualification
- Minimum 2-3 years of Salesforce consulting experience, preferably in Marketing Automation and/or Service processes
- Detailed understanding of Salesforce.com platform and cloud architecture; experience in SalesForce Marketing Cloud or Pardot will be your advantage
- Strong team leadership & communication skills; strong aptitude for managing team performance
- Experience managing a budget effectively.
What you'll get in return
- Constant learning opportunities for both technical and personal growth through a range of workshops, seminars, events, and e-learnings.
- Opportunity to become a part of newly created IT Global Hub located in modern office building.
- Package of additional benefits: private medical care, multi-sport card.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
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