Regional Team Lead Customer Service
Miejsce pracy: PoznańOur offer:
- Employment contract directly with our client
- Work in an international environment in hybrid model
- The opportunity to develop and gain experience
- All equipment are provided
- Professional medical healthcare
- Life insurance
Qualifications:
- People and project management experience, preferably in Customer Service/Order Fulfillment
- Strong leadership, change management and motivational skills
- Knowledge of SAP, in particular module SD
- Fluent in English (min. C1 )
- Knowledge of other languages is an asset - preferably French, Spanish, Italian
- Highly professional and service-orientated, strong in liaising with customers and employees at all levels
- Possess good administration and organizational skills
Responsibilities:
- Responsible for managing a team of Customer Service Representatives making sure the daily work is distributed fairly and gets done timely, efficiently and accurately
- Provide leadership to and develop the team members in close cooperation with HR & line manager
- Closely cooperate with peers in Order Fulfillment and other departments to provide and maintain a high level of service to internal and external customers
- Ensure that all Customer Service responsibilities are covered and followed by the team members in accordance with company procedures
- Act as liaison between Customers and internal functions like Sales, Order Fulfillment, Production; Finance as well as regional and global teams
Permanent work
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Job Description
Our offer:
- Employment contract directly with our client
- Work in an international environment in hybrid model
- The opportunity to develop and gain experience
- All equipment are provided
- Professional medical healthcare
- Life insurance
Qualifications:
- People and project management experience, preferably in Customer Service/Order Fulfillment
- Strong leadership, change management and motivational skills
- Knowledge of SAP, in particular module SD
- Fluent in English (min. C1 )
- Knowledge of other languages is an asset - preferably French, Spanish, Italian
- Highly professional and service-orientated, strong in liaising with customers and employees at all levels
- Possess good administration and organizational skills
Responsibilities:
- Responsible for managing a team of Customer Service Representatives making sure the daily work is distributed fairly and gets done timely, efficiently and accurately
- Provide leadership to and develop the team members in close cooperation with HR & line manager
- Closely cooperate with peers in Order Fulfillment and other departments to provide and maintain a high level of service to internal and external customers
- Ensure that all Customer Service responsibilities are covered and followed by the team members in accordance with company procedures
- Act as liaison between Customers and internal functions like Sales, Order Fulfillment, Production; Finance as well as regional and global teams
Permanent work
Additional Information
- Last updated
- Employment type
- Full time
- Contract type
- Permanent
- Number of vacancies
- 1
- Min. experience
- Less one year
- Min. education
- M.A
- Industry / category
- Jobs in Laboratory / Pharmacy / Biotech
